Product Marketing Manager

Who We Are:

Convoso is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push boundaries in our industry.

Headquartered in Los Angeles, the company has employees around the globe working both hybrid and remote. The company culture fosters team integrity, positive persistence, and continuous growth. (A heads up - we were awarded as Built In LA’s Best Places to Work in 2020, 2021 and 2022!)

The company’s foundational product provides the most powerful contact center software available for outbound teams. However, we are expanding our reach by relaunching an advanced version of our conversational AI product. The enhanced capabilities of our Intelligent Virtual Agent (IVA) gives our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks. This future forward technology will allow Convoso to grow into new markets across hundreds of use cases.

Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI. We are a company of motivated team players driving accelerated growth in a supportive, positive culture. We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community.

Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, MA, NC, NJ, NV, OH, PA, TX, UT.

The Job:

At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.

For the product marketing manager role, the position would focus more on supporting product marketing tasks such as maintaining battlecards and reporting. They would also help create content, participate in deal support activities and help create videos for sales/marketing and serve as a product evangelist internally.

What You'll Be Doing:

• Become a product evangelist to support Marketing and Sales teams in developing customer-facing content and collateral including data sheets, web content, sales decks, etc.
• Help align internal teams in delivering our value proposition clearly and confidently
• Identify opportunities to support deals and help move prospects through the funnel
• Support Marketing, Sales, Customer Success and Partnerships by training them on new markets, value, personas, products, and releases
• Collaborate with internal stakeholders to help identify opportunities to bring existing and new products to new markets, verticals and customers
• Work with Product to identify new features and enhancements that can help improve customer experiences and outcomes
• Assist with competitive analysis and identifying how we can better compete in the markets we serve
• Manage internal and external communications related to product releases
• Prepare content for promotional webinars, on-demand videos, and trade shows

Who You Are:

• 4-5 total years experience required;
  • Must have at least 3 years in a product marketing or product management role in a SaaS or tech company
  • An 1-2 additional years in a content and digital marketing or sales enablement role
• Experience in SaaS; contact center, CX or AI experience is a strong plus
• Strong written and verbal skills
• Self-starter who manages tasks, deadlines, and schedules independently
• Bring a sense of the creative to thinking and problem solving
• Think about the bigger picture, yet attentive to details and deadlines
• Strong presentation and public speaking skills
• Passionate about learning and challenging yourself to improve
• Comfortable with ambiguity and a fast paced work environment
• Collaborative team player, ready to work and think independently

Work Perks Worth The Hype:

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!

HQ Office:

• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• Monthly Massages
• On-site Car Wash
• Free Parking

Compensation:

The base salary range is: $105,000 - $115,000

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.

Your California Privacy Rights:

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.