Travel Operations Coordinator

Description:
The travel operations coordinator will assist and support the development manager and sales team. These teams work closely to perform the logistical and operational needs of all trip-planning activities that enable kimkim travelers to have a seamless trip and six-star experience. We are looking for a meticulous coordinator to process and organize the logistics and travel arrangements for booked trips to Costa Rica and Australia, streamline the booking process, and assist after sales are complete.

The coordinator’s responsibilities will be to execute travel bookings and operations by working with both kimkim travelers as well as our suppliers and partners. This includes reserving hotel, air, transfers, and other travel services as needed for a traveler’s trip. This individual should have excellent attention to detail and strong organizational skills to ensure that all aspects of confirmed services are up-to-date and accurate for multiple clients at a time.

The coordinator will also assist with in-trip support as needed. This may include answering general travel-related questions, structuring trip plans to meet the traveler’s needs and preferences, and acting as an emergency contact.

Key Responsibilities

• Confirming reservations for hotel, air, transfers, and other travel services
• Corresponding by phone and/or email with hotels and other suppliers (tour operators, ground transportation, etc.) to check rates and availability
• Ensuring the pricing of individual components of the trip is correct
• Determining the best methods for booking different components of each trip plan
• Ensuring that all requests are processed within the specified timeframe
• Coordinating with the sales and development team regarding the status of reservations
• Ensuring our invoices are accurate and submitting payments to our travel partners in a timely manner
• Communicating with travelers about changes to their trip plan and/or to secure required personal information
• Helping to craft a trip plan that meets the traveler’s needs and preferences
• Verifying that confirmed services are up-to-date, accurate, and fit in the schedule of the traveler’s itinerary
• Editing and updating the traveler’s itinerary with important and necessary details
• Answering questions about elements of the traveler's trip plan, kimkim’s services, general travel-related information, etc.

Providing in-trip support on a rotating schedule by:

• Acting as a point of contact for travelers should emergencies or issues arise during travel
• Notifying travelers of any trip updates and communicating changes as needed
• Coordinating with travel partners to make timely adjustments when required

About You
As a travel operations coordinator, you will be given ownership of securing reservations and the execution of booked trips, ensuring our travelers have an amazing experience. Because of the level of responsibility, we seek candidates with a track record of overseeing multiple projects and deadlines and who show a strong ability to deliver results.

• Excellent communication skills—both written and verbal
• Impeccable attention to detail
• Highly organized and able to prioritize and track multiple projects at once
• Strong customer service skills and a passion for helping others
• An entrepreneurial mindset and an eagerness to learn, experiment, and continuously strive to improve
• Highly adaptable and able to operate effectively in a rapidly changing startup environment
• Excited to build strong relationships with both partners and colleagues
• Able to work independently, with support from a global team
• Eager to take on new projects and more responsibility
• A passion for travel planning and a desire to grow into a travel sales role

Preferred but not required:

• Experience with payment processing
• Experience with sales
• Analytical skills, and an understanding of how to leverage data to improve processes and decision making

Compensation & Additional Perks

• $50,000.00 - $70,000.00 DOE
• Flexible PTO and federal holidays off
• 100% coverage of health, dental, and vision insurance premiums
• 401(k)
• Optional remote work on Mondays and Fridays
• Macbook Pro and Cell Phone
• Company-sponsored happy hours, lunches, and team-building events
• Casual, fun office environment
• International team committed to our values
• Ample growth and professional development opportunities
• Opportunities for travel credit/team travel

Position Details
This position is based out of kimkim’s Boulder Colorado office. The travel operations coordinator will meet in the office Tuesday - Thursday and will have the ability to work remotely on Mondays and Fridays.

Please note that this role will require some evening and weekend work for emergency coverage when travelers are in-destination and isn't on a strict 9-5 basis.