Operations Coordinator

We are growing rapidly and are looking for a highly motivated individual to manage the operational processes for Indalo clients prior to, during, and after their travels. This job is suited for someone who is hyper-organized, detail-oriented, and eager to serve the needs of our clients. This is a full-time position with high potential for growth. While it will initially require in-person collaboration, this will ideally be a hybrid role with the opportunity to work from home.

Ideal candidate attributes:

• Graduated from university, ideally with a focus in project management, finance, or tourism Relevant experience in the travel industry or in operations/project management
• Excellent communicator across email, phone, and Whatsapp with the ability to work from home
• Ability to manage multiple projects simultaneously, while maintaining strong attention to detail
• Capable and willing to solve problems efficiently, creatively, and under time pressure as travel issues arise (as they are bound to do!).
• Self-starter who takes initiative and is willing to go the extra mile
• Passionate about our mission to promote sustainable travel and bring more visitors to Africa

Responsibilities of this role:

Bookings support:

• Managing all data from quotes/bookings and inputting this into our client-facing digital platform, calculating costs across currencies and checking for any errors or discrepancies
• Generating, issuing and submitting accurate invoices to relevant parties
• Confirming bookings with partners, hotels, restaurants, tour guides, and more
• Tracking all itineraries and managing any changes, cancellations, or added services

Client communications:

• Managing all client communications during the post-booking support process, confirming all necessary details are in order to ensure a seamless trip
• Providing exceptional customer support across calls, emails, and Whatsapp prior to, during, and after a client’s trip
• Troubleshooting any issues with quick and creative problem-solving, primarily handling this independently or escalating to management when necessary
• Managing client feedback and review processes

Perks of working at Indalo:

• Be one of the first employees at an exciting U.S. start-up with a young, fun, and entrepreneurial culture
• A true commitment to work-life balance and flexibility with where, when, and how you work
• High potential for growth - this candidate will ideally grow to manage a team of coordinators
• The opportunity to travel to luxury lodges across Africa

To apply: Please email [email protected] with your resume and a cover letter describing your interest in this role.