Senior Program Manager, Bolt Business

We are looking for an experienced Senior Program Manager to join our Central Operations team.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the role

As a Senior Program Manager, Bolt Business, your main objective is to drive the growth and success of the business customers' ride experience on our platform. This entails implementing strategic initiatives, improving operational metrics, and collaborating cross-functionally to create a high-class ride experience in our business segment.

Main tasks and responsibilities:

• Service Level Optimisation: Lead the creation of comprehensive playbooks for business customer ride management across different regions; Conduct regular performance analysis and implement strategies to continuously improve operational metrics in the business segment (e.g., session to order, acceptance rate); Establish and maintain sustainable service levels for business segment rides in existing markets.
• Business User Needs and Experience: Proactively identify and analyse business customers needs to enhance their ride experience and business success; Develop and implement solutions to address identified pain points and elevate satisfaction level for existing and potential customers
• Market Expansion and Launch Strategy: Identify and research new markets for Bolt Business expansion or relaunch existing markets; Develop and implement comprehensive operational launch strategies for the Business product in previously not accessible markets; Partner with cross-functional teams (e.g., Product, Operations, Sales) to navigate market entry processes and build a strong foundation for success
• Strategic Initiative Leadership: Take ownership of strategic Bolt Business projects in the Rides segment; Drive strategic initiatives optimising rider and driver success within the Business segment; Manage projects effectively and create visibility for key stakeholders across the company
• Growth Analysis and Collaboration: Conduct systematic analysis to understand and refine factors driving growth within the existing business user base; Build strong relationships with cross-functional teams (e.g., Product, Marketing, Customer Support) to ensure seamless execution of strategic initiatives; Collaborate effectively to prioritize the overarching goal of augmenting the overall business user experience

About you:

• You have experience in program management or a related field
• You demonstrated expertise in the B2B customer program area
• You have a proven track record of successfully delivering complex programs on time and within budget
• You have strong leadership and interpersonal skills
• Strong analytical and problem-solving skills, and are proficient in project management methodologies and tools

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.