Technical Partner Program Engineer

About the position:

The Customer Solutions Group (CSG) is absolutely vital to our customers deriving long-term value from our platform. To enhance our customers’ experience with Netskope, we need to have a world class Specialized Partner community, which can deliver Netskope services.

The Partner Program Manager (PPM) will be responsible to drive constant growth in programs that keep the Partner community engaged. As Netskope keeps growing and adjusting to constantly changing market conditions, the PPM will assist the Partner Success and Professional Services teams to engage, launch, and maintain programs that bring additional value to our customers through our Specialized Partners.

The Service Delivery Specialization partner community has been instrumental to maximize Netskope adoption and minimize time to value, while delivering excellent customer satisfaction. The PPM will keep partners engaged with Netskope offering specially designed to drive adoption and knowledge of new products and features to our customers through partners. That includes maintaining resources available in the Partner Portal, enabling the growth of the Partner Led Support (PLS) and Authorized Training Partner (ATP) programs, while working with the Partner Success, Professional Services and Academy teams as part of the Services group.

Responsibilities include:

• Create, maintain, and evangelize post-sales partner driven programs such as Authorized Training Program, Authorized Support Partner, Specialized Services partner.
• Build and maintain strong, long-lasting relationships with new and existing partners, Netskope sales teams and Netskope partner teams
• Understand client needs and objectives to effectively position partners’ services and solutions
• Track Partner Led Support partners performance metrics, analyze data to identify areas of improvement, provide enablement resources and provide regular updates and reports to senior management on partners’ progress and achievements
• Become a single point of contact for partners requiring enablement assistance for the ATP, ASP, and specialized partners programs
• Collaborate with partners on creating proposals, presentations, and negotiations. Collaborate with internal sales teams to position partners services early in the sales cycle
• Escalate internally to ensure partners are getting enough visibility and quick access to resources for excelling delivering their services in the different programs
• Ensure end of project documentation is shared with the customer and Netskope
• Keep a close alignment with the Channel team to inform them on the progress made
• Assist in the development of internal processes to enhance partner programs
• Work with the larger CSG team to ensure client satisfaction by providing exceptional service and support throughout the sales process and beyond
• Work with the Partner Success team to address any client concerns or issues in a timely and professional manner

Job Requirements:

• Hands-on technical skills, preferably in cloud operations and cybersecurity space; preferred skills include security and networking technologies including Proxies, Next-Generation Firewalls, SSL/IPSec, VPN’s, SSO, DLP and Encryption gateways
• Strong technical background in cloud and security technologies
• Customer-centric and proactive team player that possesses an empathy to drive customer loyalty and adoption across the cyberspace
• Ability to manage influence through building consensus while engaging with security programs across multiple business lines/models
• Successful track record building business-aligned cloud and cybersecurity programs
• Bachelor’s Degree
• English and Portuguese fluency
• Excellent Excel / Google Sheet skills
• SFDC experience preferred
• Team Player – able to work well with all functional groups within Netskope
• History of working with large services partners

Education

• Relevant Bachelor’s Degree; preference for computer science or related degrees preferred

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