Senior Strategy and Data Specialist

We’re looking for an analytical and solutions-driven Senior Operations Specialist with excellent leadership and interpersonal skills to help us grow our ride-hailing operations in Malta.

About us

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 45+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!

About the role

As a Senior Operations Specialist will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!

You will be leading local operations projects and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible and affordable.

Your daily adventures will include:

• Managing and supporting operations projects by defining precise local operational processes, with a focus on strong operational execution and results, always having our stakeholders in mind..
• Developing strategies to strengthen and grow our market position.
• Rider experience management - working autonomously and taking initiatives with your team to ensure the best experience for our riders, providing best value propositions..
• Analyzing data – you will be monitoring operational metrics to ensure marketplace health and act upon insights.
• Identifying trends, risks and improvement opportunities on a local level that may impact the business.
• Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency.
• Taking ownership of Bolt's growth by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business goals..

About you:

• 4+ years of experience in analytical, operations, and entrepreneurial positions.
• You are a strong leader and collaborator with excellent negotiation and communication skills (both verbal and written) in English, Maltiese is a plus.
• You are a hustler, not stopping after several obstacles a day.
• You are highly analytical and have a data-driven mindset with excellent Excel skills.
• You have a strong sense of ownership with a hands-on approach.
• You thrive in a fast-paced environment.
• You are comfortable with developing analytical and decision frameworks to support your strategies and decisions.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 500+ cities across 45 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.