Customer Success Representative

Who are we and what do we do?

Quicko is a Zerodha investee startup, that offers an online platform for tax compliances. Individuals and Businesses in India can save, pay, and file taxes with the help of our user-friendly products.

We are a young team of designers, developers, content writers, growth marketers & accountants who are on a mission to simplify taxes for all. With our business scaling up, we continue to build a culture that emphasizes on growth and development of each individual through well-designed internship programs, jam sessions, mentorships, and much more.

Currently, we are growing our team, right here from Ahmedabad. If you are someone, who is a big believer of technology in finance and is open to taking up new challenges, we would love to have a conversation with you.

What are we looking for?

As a Customer Success Representative at Quicko, you will largely be responsible for addressing all the customer requirements and reaching out to all our inbound leads. We are primarily looking for someone who is empathetic to all the customers.

What will you be doing?

• Maintaining and preparing reports on a regular basis
• Developing strategies to increase sales and enhance customer experience
• Responding to customer queries in a precise and timely manner
• Managing and updating the progress of each lead on CRM
• Working closely with the team of tax experts in order to meet customer requirements

What will you need to succeed at Quicko?

• Excellent communication and interpersonal skills
• Basic understanding of Finance and Taxation
• Exposure to different CRM tools such as HubSpot, Zendesk, Freshdesk, etc. their uses and functionalities
• Detailed understanding of our products and their features