Product Specialist

About Iris

Iris is transforming video production with a suite of intelligent tools. Our software simplifies video production, empowering anyone to create high-quality, end-to-end live broadcasts. It enables real-time collaboration among teams, offers intuitive camera control, and automates tasks like switching, making it easier than ever to produce professional-grade videos. Our flagship product, an advanced OS for cameras, seamlessly connects any camera to the cloud, offering features like automated framing, real-time color correction, and cloud storage—like CarPlay for cameras.

Job Description:

We are seeking a passionate and experienced Product Specialist to become an expert on our Iris product line. In this role, you will be the go-to person for creating compelling content, providing top-tier customer support, and collaborating with product and development teams to deliver an exceptional user experience.

Key Responsibilities:

• Content Creation: Develop, update, and manage knowledge base materials, including user guides, FAQs, tutorials, and other educational content.

• Technical Support: Provide troubleshooting and technical support, guiding users and partners through solutions with empathy and clarity.

• Community Engagement: Lead webinars, Q&A sessions, and represent Iris at conferences and other community events.

• Customer Feedback: Actively engage with users to gather feedback, identify pain points, and ensure our products exceed quality expectations.

• Product Collaboration: Work closely with the product and engineering teams to relay user insights and provide actionable recommendations for product improvements.

• Feature Testing: Test new features and updates rigorously to ensure they align with user needs and function as intended.

About You:

• Curious and Adaptive: You thrive in fast-paced environments, enjoy learning, and are always looking for ways to improve processes.

• Autonomous and Proactive: You take initiative, work independently, and aren’t afraid to challenge the status quo to drive better outcomes.

• Passionate About Video: You have a deep interest in cameras, live streaming, and video production technologies.

• Customer-Centric: You empathize with users, advocate for their needs, and strive to deliver best-in-class solutions.

• Strong Communicator: You possess excellent interpersonal skills, comfortable interacting with customers, partners, and team members at all levels.

• Technical Translator: You have the ability to distill complex technical issues into simple, understandable terms.

• Strategic Questioner: You know how to ask the right questions—whether open-ended or close-ended—to fully understand and resolve issues.

Qualifications:

1. 5+ years of experience in AV systems integration, specifically in Video Production

2. 3+ years in consumer and/or broadcast live streaming

3. Strong communication and writing skills, with a talent for creating clear, engaging content.

4. Strong knowledge of video protocols such as NDI, SRT, and WebRTC.

5. Experience in networking and software is a plus!

6. Experience with remote or cloud production

If you're excited about the opportunity to join a passionate team working on cutting-edge technology, we'd love to hear from you. Please submit your resume and a brief cover letter highlighting your relevant experience and what drew you to Iris.