Customer Experience Executive

Are you a customer experience aficionado who can turn frowns upside down? Do you have a knack for spotting opportunities to sprinkle a bit of magic on customer interactions? If you’ve got a flair for making every customer touchpoint a delightful experience, we want to hear from you!

We're on the hunt for a Customer Experience Executive who can track every customer engagement like a hawk, tackle queries with a smile, and whip up creative ways to boost our service game.

Join us, and let’s turn customer satisfaction into an epic adventure together!

You should have

• A bachelor's degree.
• Experience in gathering and interpreting customer experience information.
• Proficiency in MS Office.
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skills.

A typical day Customer Experience Executive will be

• Tracking customer experiences across online and offline channels, devices, and touchpoints.
• Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Documenting processes and logging technical issues, as well as customer compliments and complaints.