Operations Coordinator

We are looking for a well-organized Operations Coordinator to support our ride-hailing operations in the Netherlands, that is looking to make a direct impact.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the role

As an Operations Coordinator, you will have a direct and tangible impact on local ride-hailing operations that you can see in real time. You will be working closely with the Operations team where your work will have a direct impact on the business growth through achieving supply milestones and key metrics.

If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!

Main tasks and responsibilities:

• Supporting all Bolt's business operations in the Netherlands
• Find and respond resolutions to driver issues and questions both in-person and over email promptly
• Support the local operations teams in local initiatives that contribute to supply growth, quality and compliance
• Analyzing data – you will monitor our engagement, quality and utilization metrics and ensure a great experience for our users and drivers.
• Building and maintaining effective relationships with other departments - Customer Support, Central Operations and Product
• Creating and optimizing processes – efficiency is our priority; you will help us find the most efficient way to run operations.

About you:

• You have 0-3 years of experience in a project management/analytical position.
• You have a hands-on workstyle, eager to make a direct impact
• Native level Dutch and excellent spoken and written English
• Keen attention to detail and an aptitude for problem-solving
• Able to proactively address potential issues
• Able to thrive in a high-volume, deadline-driven work environment

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.