Principal Salesforce Business Analyst

We are looking for a Principal Salesforce Business Analyst to support Bolt Food's global Commercial processes and be a key member of the Bolt Food’s Global Merchant management team. The team's mission is to constantly increase our commercial activities and effectiveness by taking ownership of the lead sourcing, commercial analytics and CRM setup for the Global Commercial organisation. To achieve their goals, the team works closely with a diverse set of HQ stakeholders and local teams.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the role

The Principal Salesforce Business Analyst is accountable for supporting global Account Management, Sales and Merchant onboarding processes, while being a core part of setting the long-term strategy for the function. Your responsibilities will include creation of business processes within existing CRM, analysing gaps in the partner’s journey, supporting complex and detailed commercial analysis, and building a CRM training program for 300 people located in different parts of the world. On top of that you will be leading a series of HQ projects and roadmap directly.

The Global Commercial Enablement team consists of individuals from around the world who work closely together to build and support processes for global teams across the following functions: Sales, Operations, Account Management, and Strategic Partnerships.

Main tasks and responsibilities:

• Developing a CRM training program for Bolt Food that includes preparing training materials, organising workshops and work in collaboration with trainers from other functions.
• Acting as a CRM owner for the Bolt Food’s commercial teams.
• Analyse Partner Journey: understand the whole E2E flow, find gaps and understand how to optimise the journey and reduce the amount of manual work within the teams.
• Stakeholder management:Align and closely collaborate with other Commercial functions, and HQ and Local teams to understand their requirements (Sales, Merchant Ops, Account Management, Strategic Partnerships, Campaigns, Product, Marketing, Regional teams).
• Project planning and management: Lead or collaborate in the core projects of the function, ensuring maximum impact at optimal effort, in a coordination with other Commercial functions.
• Work and travel to local markets: as is needed in order to improve both our customers' success globally as well our growth and profitability.

About you:

• You have 3+ years experience in building commercial processes in CRM Salesforce, preferable Sales Cloud.
• You have a good understanding of sales, onboardings and account management cycles, how to optimise these and improve productivity.
• You have the ability to take complex processes and data sets, and turn these into actionable insights and create positive change.
• You are able to identify strategic opportunities, guide country teams and drive business improvement..
• Skilled in defining processes, KPIs, and guidance for teams to follow.
• Excellent communication & written skills in English.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.