Account Specialist

Bolt Food is looking for a passionate Account Specialist to drive our business, developing, supporting growth of our partner restaurants in the designated area.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the role

As an Account Specialist you will have a clear understanding of our key business goals and actively support our partners to generate long-term value for our partners on the platform. In addition you also have to be a strong team player and willing to do things outside of the day-to-day work activities - supporting local execution of our global projects through collaboration with the Account Management team in managing business priorities.

Bolt Food currently operates in 12+ countries across Europe & Africa and will expand to more markets in the next few years!

Main tasks and responsibilities:

• Regularly communicating with restaurant partners via phone, email, and Zoom to monitor and support their progress towards achieving their business objectives
• Collaborating with the Sales and Operations teams to solve day-to-day operational challenges of the accounts you manage
• Analysing and monitoring your portfolio of accounts to ensure a good merchant experience and identifying trends, risks, and opportunities for improvement
• Negotiating contract conditions and commission rates, upselling new products and marketing campaign plans

About you:

• 1-2 years of experience: preferably in Account Management, Consulting, Business Development, or a related field
• You're proficient in English and Maltese and can build professional relationships with business partners using your listening, negotiation and persuasion skills
• You’ve demonstrated your ability to meet critical metrics and revenue goals while ensuring successful client results
• You have a data-driven, analytical mindset and can efficiently leverage diverse tools to tackle complex challenges
• You’re interested in new technologies and food tech and feel comfortable managing multiple projects and processes simultaneously while communicating effectively with multiple stakeholders
• Your hands-on work demonstrates a high level of initiative in actively seeking solutions to challenges and a strong sense of ownership

Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.