Privacy Advisor - US

About DeleteMe, The Online Privacy Company

DeleteMe is the online privacy company that makes easy-to-use tools for consumers and businesses to control what personal information companies, third parties, and what other people see about them online.DeleteMe is a rapidly growing SaaS privacy business operating globally and remotely / WFH – we are the emerging leader based on # customers and $ revenues in a fast-growing nascent category of consumer and enterprise security Privacy Services. What we do - our mission - matters because we are restoring a sense of privacy, fairness, and control of personal data in the possession of others. Easier, simpler, control underpinned by a suite of new data privacy laws being passed worldwide will play a part in greater personal security, and freedom, and in stronger democracies in an era where data collection is at unprecedented levels. This is what our work and brand stand for and we are building a large, sustainable, for-profit business to catalyze this. We have strong B2C and B2B businesses with respective product offerings informed by feedback from an active customer base growing between 30% and 200% year/year. DeleteMe is well-capitalized: profitable for the last three years with an 8-figure balance sheet and large-scale venture firms as investors.

DeleteMe is led by a passionate team, backed by premier investment firms, and supercharged by a strong mission to empower consumers with privacy.

Job Summary:
DeleteMe’s Privacy Operations team is the beating heart of the organization, delivering timely and high quality service to protect our members. As a DeleteMe Privacy Advisor you will be focused on helping members through removing their information from the internet. You’ll do this by auditing personal data, managing requests for the removal of that data and communicating that information in a timely and accurate manner.

Job Responsibilities

• Assist DeleteMe members to find and remove their personal data from across the internet
• Troubleshoot "problem sites" - using creative problem solving to ensure our members data is removed from adversarial data brokers
• Maintain detailed activity logs documenting your progress
• Provide constant feedback to Privacy Advisor Team Leads/ Managers on both “problem sites” and internal tooling improvements
• Assist with ad-hoc requests for data removal as needed

Job Requirements

• 1-2 years of internal operations, professional services or customer support experience
• Proven track record of completing tasks at scale (eg. customer support tickets, data entry, chargebacks or order fulfillment)
• Excellent troubleshooting and problem solving skills, with a strong attention to detail
• Good interpersonal skills, able to coherently communicate verbally and in writing
• Familiarity with G Suite tools (Gmail, Google Sheets etc.)
• Passion for learning and an ability to communicate complex issues in a clear and educational manner
• Adaptability, able to keep up in a fast moving, dynamic workplace

• Proficiency in using technology and navigating multiple systems at once

• On-call duty will be required one weekend per month

• This role requires domestic and international travel. All standard travel expenses will be covered in accordance with the company's travel reimbursement policy.

What We Offer

• Comprehensive health benefits
• Flexible work schedule
• 100% work from home
• Generous 401k matching
• Paid time off
• 12 company paid holidays
• Child Care expense reimbursement
• Fitness reimbursement
• Birthday time off