Avatar for Scale AI
Scale AI
Actively Hiring
The API For Training Data
  • B2B
  • Scale Stage
    Rapidly increasing operations
  • Top Investors
    This company has received a significant amount of investment from top investors
  • +2

Federal Engagement Manager

Posted: 3 months ago
Visa Sponsorship

Not Available

RelocationAllowed
Hiring contact

Patrick Circelli

About the job

Scale's Public Sector customer base is growing rapidly, and you will be on the front lines of ensuring that these customers become passionate, lifelong Scale partners. As a member of our Federal Delivery team, you own the account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. You are the ultimate all-rounder, a hybrid Customer Success and Technical Program Manager. Day to day, you will manage the customer relationship, deliver AI/ML solutions, use data to refine processes, align internal resources, and triage customer issues. All of this serves an ultimate goal of delivering outsize value in supporting our Federal customer’s AI/ML objectives.

Your bias toward finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver on customer objectives. You have a track record of managing active customers, in addition to driving renewals and supporting sales teams in managing upsells. You are naturally empathetic and excel at building long-term relationships through diligent problem-solving and thoughtful, strategic discussions.

You will:

  • Manage customer relationships from the executive to the end user
  • Oversee onboarding and successful implementation of your accounts
  • Lead a cross-functional project team to exceed the customer’s AI/ML objectives
  • Manage the long-term health of the customer base by identifying and preempting areas of risk or concern
  • Strategically identify ways we can make customer success repeatable and solve issues for future customers
  • Partner with clients to understand operational issues and advocate for their fixes with Scale engineers
  • Work directly with customer's engineering teams and end users, answering questions and addressing issues with use of our products and solutions

We have a diverse team with a variety of skill sets, many have:

  • An active Top Secret Clearance with polygraph
  • Minimum 6 years of work experience, with experience in a customer-facing technical program management role in industry, professional services engagement management or in government
  • A technical background (education or professional experience with CS, Economics, Statistics, Engineering)
  • A proven track record in B2B client-facing roles and expanding client relationships
  • A basic understanding of the ML Operations process
  • Great cross-functional experience and collaborative ability
  • Excellent verbal and written communication
  • A track record of structured, analytics-driven problem-solving
  • A history of diligence and organization across multiple work streams
  • Willingness to travel at least 30% of the time

Nice to haves:

  • Prior experience at an API technology company and / or managing technical customers using an API
  • Prior experience delivering technical solutions to government customers

About the company

Scale AI company logo

Scale AI

Actively Hiring
The API For Training Data501-1000 Employees
Company Size
501-1000
Company Type
Enterprise Software Company
Company Industries
Developer APIs
Company Industries
Business Process Outsourcing
  • B2B
  • Scale Stage
    Rapidly increasing operations
  • Top Investors
    This company has received a significant amount of investment from top investors
  • YC Funded
    Startup funded by Y Combinator
  • Valuation $1B+
    This company has a valuation of $1B or more
Learn more about Scale AI image

Funding

AMOUNT RAISED
$277.6M
FUNDED OVER
5 rounds
Rounds
D
$155,000,000
Series D - Dec 2020+4

Perks

Healthcare benefits
HEALTH, DENTAL & VISION COVERAGE
Choose the benefit plan that suits you and your family's needs.
EASY TO USE 401(K) VIA GUIDELINE
Plan and invest for the future with a 401(K) via Guideline.
Parental leave
Equity benefits
Work from home policy
Vacation policy
GENEROUS PAID TIME OFF
Enjoy time to travel or plan a staycation - whatever you need to relax and recharge.
Company meals
FREE LUNCH AND DINNER
Stay fueled for the workday. Lunch and dinner are on us.
Commuter benefits
Company events
REGULAR SOCIAL ACTIVITIES
From karaoke to off-sites, we take time to celebrate the wins and connect with teammates.
FLEXIBLE WORK HOURS
Flexible hours allow you to work when you are most productive.

Founders

Alexandr Wang
Founder • 3 years
Mountain View
image
View the team image

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