Technical Writer with Pendo Expertise – Workforce Management Product Documentation

Technical Writer with Pendo Expertise – Workforce Management Product Documentation

Remote, Bangalore or Pune, India

JOB OVERVIEW

We are seeking a skilled Technical Writer with a unique blend of documentation expertise and Pendo proficiency to create and enhance Workforce Management (WFM) product documentation for our customers. In this role, you will be responsible for developing clear, comprehensive, and user-friendly product documentation while leveraging Pendo to track product adoption, usage patterns, and create in-app tours that empower users.

RESPONSIBILITIES AND DUTIES

• Technical Documentation: Create, edit, and maintain high-quality documentation for our WFM products, including user guides, API documentation, and release notes. Ensure that all documentation is accurate, thorough, and accessible for a diverse customer base.
• Product Adoption: Use advanced Pendo skills to track product usage and adoption, analyze insights, and create targeted in-app messaging and guides. Collaborate with Product Management and Customer Success to understand customer behavior and develop content that improves engagement.
• Product Tours and In-App Documentation: Design and implement in-app product tours, walkthroughs, and tooltips in Pendo to guide users through new features.
• Collaboration with Product Teams: Work closely with Product Management, Engineering, and UX/UI teams to gather technical information and ensure documentation aligns with the latest product releases and updates.
• Customer Feedback Analysis: Regularly review customer feedback on documentation and in-product guidance. Use insights to make continuous improvements to product content, ensuring that documentation evolves with customer needs and product changes.

REQUIRED SKILLS AND QUALIFICATIONS

• Bachelor’s degree in English, Technical Writing, Communications, or a related field.
• 3+ years of experience as a Technical Writer, preferably in SaaS or software products.
• Proven experience with Pendo, including creating guides, in-app messaging, and analytics to monitor product adoption and usage patterns.
• Strong skills in creating end-user documentation, product tours, and release notes.
• Ability to translate complex technical concepts into simple, accessible language.
• Excellent organizational and project management skills, with the ability to manage multiple tasks and deadlines.
• High attention to detail, a proactive approach to problem-solving, and a commitment to improving customer experience.
• Knowledge of WFM or similar enterprise products is a plus.
• Strong collaboration skills and demonstrated ability to work effectively with remote cross-functional teams.

PREFERRED QUALIFICATIONS AND ATTRIBUTES

• Basic understanding of programming concepts and experience with API documentation

ABOUT LEGION

Join Legion's mission to turn hourly jobs into good jobs. We're a remote, mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission.

Our award-winning AI-native workforce management platform is intelligent, automated, and employee-centric and proven to deliver 13x ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously.

Legion has earned recognition for its innovation, including spots on the Inc. 5000 list, Forbes’ Next Billion Dollar Startups, and awards for our AI technology. Backed by leading investors such as Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures, we're making real change.

If you're ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling.

BACKGROUND AND OPPORTUNITY

There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig economy, make it more difficult to attract and retain hourly employees. The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options. Legion’s mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by Legion’s Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously.

Legion WFM was built for the cloud with AI at the core and is designed to handle the complexity of modern businesses and meet the needs of today’s hourly employees. Our team is comprised of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones.

For more information, visit https://legion.co

COMPENSATION & BENEFITS

At Legion, we offer competitive compensation and benefits packages to all employees. As a fully remote employer, pay for positions is determined using local, national, and industry-specific survey data.

We strive to make competitive offers allowing employees room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position.

Benefits include, but are not limited to:

• Health Benefits
• Paid Time Off and Paid Holidays
• Parental Leave
• Equity
• Monthly Wellness Reimbursement
• Monthly Lunch on Legion

EQUAL EMPLOYMENT OPPORTUNITY

Legion Technologies is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

DISABILITY ACCOMMODATION

For individuals with disabilities who need additional assistance at any point in the application and interview process, please email [email protected]