Program Manager, Operational Efficiency

We are looking for an experienced Program Manager to join our Central Operations team.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the role

The main objective of this position is to lead programs within the Efficiency domain to drive process standardisation and ensure access to tools and knowledge for operational teams within the Rides vertical. This individual has a strong understanding of process design, leverages program management, fosters collaboration across functions and leads a program team to achieve their goals while maintaining operational efficiency and process/data integrity. They are responsible for developing and managing program plans, mitigating risks, adapting to changing circumstances and ensuring measurable results.

Main tasks and responsibilities:

• Leading the Access Management program to ensure efficiency and automation in granting, maintaining and revoking accesses to tools and data, ensuring data and process integrity and thus help preventing internal fraud for all operational workflows within the Rides vertical
• Leading the Operational Agents Onboarding program to establish knowledge management systems for operational workflows, agents’ training setups and setups for maintaining the knowledge base
• Defining the benchmark of operations within your programs by proposing relevant levers (standardisation, automation, elimination, centralisation, outsourcing etc)
• Developing standard operating procedures (SOPs), designing process flows and establishing tooling to support said procedures. Conducting process audits where necessary
• Implementing established processes and tooling across our markets by leading the change management and conducting onboardings where necessary

About you:

• You have 5+ years previous experience in program management or a related field and a proven track record of successfully delivering complex programs on time and within budget
• You have demonstrated expertise in working with Operational Excellence tools and problem solving methodologies to assess the efficiency and effectiveness of current operations and drive continuous improvement
• You are highly analytical and have a data-driven mindset with great Excel skills
• You are a strong collaborator with excellent communication skills (both verbal and written) in English
• You are a self-starter with a can-do attitude, ability to take initiative, learn quickly, and think independently
• You are proficient in project management methodologies and tools

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

About you:

• You have experience of thriving in an environment that has a fast customer-feedback cycle and having empathy for the end-user.
• You are great at making data-driven and metric-driven decisions.
• You have a drive for leading initiatives and features till the end, even if the last mile is the hardest.
• You feel at home with microservice architecture and you are experienced in API design.
• You have strong principles towards writing clean, simple, secure, and maintainable code.
• You have a deep understanding of how to write readable, testable, maintainable, and performant code.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!