Packaging and Fulfillment Lead

POSITION OVERVIEW & PURPOSE

The Packaging Lead will report to the Manager of Operations. You will be responsible for overseeing all aspects of packaging, fulfillment and distribution at our Hudson Valley workshop based in Red Hook, NY. This role will be responsible for managing, motivating, and assigning daily tasks out to a team of Packaging Assistants to ensure packaging goals are achieved. Additionally, the Packaging Lead will be responsible for facilitating all outbound shipping activities and ensuring adherence to retailer pack-out specifications. This is a physical role in a warehouse environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Operational Planning & Management:

  • Organize and oversee the packaging team, ensuring that the team completes all tasks in an efficient manner and adheres to all internal processes
  • Establish and communicate daily and weekly packaging goals, based on company priorities and staffing levels.
  • Inspect all materials and finished goods to ensure products meet our quality standards; this includes scent testing and visually inspecting products as part of daily quality checks
  • Maintain accurate documentation of all inventory movements through paper logs, computer logs and internal ERP system.
  • Maintain packaging SOPs and ensure any changes are appropriately documented and communicated out to the team.
  • Oversee the receiving process for inbound packaging and accessories shipments, ensuring that all inbound shipments are QA’d and counted in a timely manner
  • Manage all finished goods and packaging inventory levels alongside the Manager of Operations to ensure accurate stock levels are maintained. Reconcile discrepancies promptly.
  • Implement process improvement, organization, and systems updates as it relates to all packaging processes

• Outbound Shipping & Wholesale Fulfillment:

  • Coordinate shipping activities, including scheduling pickups and deliveries to wholesale partners and warehouse locations, and ensure accurate documentation and compliance
  • Maintain detailed documentation and ensure compliance with all retailer routing requirements, including updating external systems
  • Effectively prioritize and QA wholesale orders to ensure all retailer ship windows are achieved
  • Facilitate the packout of gifting and influencer orders as needed and document appropriately

• Personnel Management & Leadership:

  • Create a positive and motivating work environment for the packaging team, while fostering a culture of teamwork, accountability, and continuous improvement
  • Provide ongoing guidance, training, and support to team members to enhance performance and improve the skills of the group
  • Maintain training documentation and administer training to new packaging team members on applicable processes and procedures
  • Evaluate employee performance, providing coaching, feedback, and corrective action as needed

• Facility Management & Safety:

  • Maintain robust organizational systems and inventory control within the workshop and foster a neat and tidy work environment
  • Maintain adherence to all health and safety policies and ensure safe use of all packaging equipment, including pallet jacks
  • Contribute to routine workshop housekeeping and day-to-day operations of the workshop
  • Urgently communicate any quality, safety, or personnel concerns immediately to management

QUALIFICATIONS

• 3+ years of experience working in a manufacturing or fulfillment environment, with at least 1 year in a supervisory role
• Experience in Cosmetics, Personal Care, and/or Food Production preferred
• Ability to lead and motivate employees in a fast-paced, goal-oriented environment
• Excellent organizational skills and attention to detail, with ability to work efficiently under tight timelines and achieve quality results
• Excellent communication and interpersonal skills—both written and oral
• Flexible, adaptable approach, with a willingness to tackle any task large or small
• Available 9am - 6pm, M-F, with flexibility to meet shift changes as required
• Proficiency in NetSuite or similar inventory management systems is a plus.

PHYSICAL REQUIREMENTS

• Ability to lift 55 pounds repeatedly and frequently push, pull, squat, bend, and reach
• Ability to maneuver pallets, operate pallet jack and other equipment as needed.
• Ability to stand/walk for up to 9 hours during shifts

COMPENSATION & PERKS

• $50- $55k annual salary
• PTO and Sick time in addition to 10 bank holidays
• Health insurance and wellness benefits.