Operations Associate

Operations Associate, Quoting

The opportunity:

As a member of the APAC Quoting team, your mission will be to ensure the timely and accurate processing of quotations for our clients, playing a pivotal role in maintaining client satisfaction and operational efficiency. This is an excellent opportunity to support our growth initiatives at Flexport.

You will:

• Prepare and share precise quotations for our clients, ensuring all details are aligned with client needs and company standards.
• Collaborate with cross-functional teams to gather necessary pricing and operational information, facilitating comprehensive quotation development.
• Monitor and respond to client inquiries regarding quotes, ensuring prompt communication and resolution of any issues.
• Analyze data related to quotation trends and performance metrics to identify areas for improvement and drive efficiency in the quoting process.
• Assist in analyzing market trends and client feedback to refine our quotation strategies, enhancing our competitive edge.

You should have:

• Bachelor’s degree in Business, Logistics, or a related field preferred.
• 1 to 3 years of experience in operations, logistics, or customer service roles.
• Data analysis skills with the ability to interpret data and make recommendations for performance improvement.
• A proactive approach with a focus on delivering accurate results under tight deadlines.
• Strong interpersonal skills with experience in building client relationships and fostering trust.
• Excellent organizational skills with attention to detail in managing documentation and client communications.
• Ability to work collaboratively within a team and across departments while maintaining a strong sense of accountability.
• High integrity and alignment with company values, demonstrating a commitment to delivering exceptional service and operational excellence.
• Account Management experience is a plus.