Appointment Setter

About us

Urban CGI is an Australian-founded and internationally expanding technology solutions company that transforms design, training and projects using CGI simulation.

• Training Simulation – convert procedures, inductions and competencies into LMS linked, micro-credentialled, interactive CGI training sims for high retention, efficiency and engagement
• Project Simulation – build CGI sims to make design projects move faster with assured validation, verification, integration, operations, construction, engagement and approvals

Our goal is to modernise systems so clients can change the world for the better, faster.

We have been in business for 20 years working with Tier 1 clients on complex projects to solve wicked problems across infrastructure, mining, rail, for design and training scenarios.

We are a family-owned and run business with a fantastic long-term dedicated team on a pathway for expansion and international growth.

About the role

We are seeking a dynamic and motivated Appointment Setter to join our Growth team. The primary function of this role will be to initiate first calls and make introductions with potential clients, with the objective of securing introductory meetings for product demos. This role is pivotal in expanding our client base and driving our business growth.

Reporting to the Head of Marketing and Growth, this is a remote-based role.

About you

• Communicator Extraordinaire: You possess stellar communication skills, enabling you to engage and intrigue potential clients, making every interaction a positive reflection of the Urban CGI brand
• Resilient Go-Getter: Challenges don't phase you; they motivate you. You approach every task with determination and the drive to succeed, no matter the obstacles
• Strategic Networker: You're not just reaching out; you're building relationships. With every call, you're laying the groundwork for long-term partnerships and business opportunities
• Eager Learner: Your curiosity knows no bounds. You're always seeking to expand your knowledge about our industry, services, and the diverse needs of our potential clients
• Team Player with a Growth Mindset: You understand your role is crucial to our collective success. With a focus on growth and a proactive approach, you're ready to contribute to our dynamic team and drive results

Responsibilities

• Conduct outbound telemarketing calls to identify and engage with potential clients in target markets o KPI: generating qualified leads for business development
• Deliver compelling introductions of Urban CGI’s services, emphasising the value and benefits of our CGI and visualisation solutions o Research prospects to personalise your communications
• Schedule introductory meetings for potential clients with our sales team, ensuring a smooth hand-off for product demos
• Maintain detailed Salesforce records of calls, including call outcomes, client feedback, and follow-up actions, in the CRM system
• Work closely with the Marketing team to refine call scripts and approaches based on target market insights and campaign objectives
• Stay informed about Urban CGI’s services, industry trends, and competitive landscape to effectively communicate our value proposition
• Achieve and exceed assigned targets for calls made, meetings scheduled, and other relevant performance metrics
• Provide feedback to the sales and marketing teams on potential client needs, market trends, and opportunities for improving our outreach strategies

Skills and Requirements

• 2+ years’ experience in telemarketing, sales, or a similar role, preferably in a B2B environment
• Excellent communication, verbal and interpersonal skills, with the ability to engage and persuade potential clients
• Self-motivated with a results-driven approach and a strong commitment to meeting targets
• Familiarity with CRM systems and proficient in managing and tracking sales activities
• Knowledge of the CGI, visualisation, or related industries is a plus
• Ability to work during Australian business hours
• Ability to work effectively in a fast-paced, team-oriented environment