Technical Product Manager (Data & Reports)

We are looking for an ambitious Technical Product Manager with experience in database design, SQL and reporting to join our Product team. Improving our help desk software, to help bring better online customer service to millions of customers.

Deskpro is a help desk platform that helps businesses to communicate better with their customers (both internal and external) across a variety of different channels (email, live chat, voice etc.).

We are looking for a candidate who is a self-starter, inquisitive (wants to know how things work), an enthusiast and is passionate about how software products and technology can help people to communicate better. You must have good experience of databases, SQL and using API's.

You'll be part of our awesome Product team. Working in Central Wimbledon alongside the Development and Design teams whilst feeding back directly to the CPO to help improve Deskpro. Your role will involve researching new features or components to add to Deskpro, then working closely with the design and development teams to turn it from a wireframed mock-up into a coded and usable feature within our software.

This role will allow you to have a voice and a chance to shape the future of Deskpro. Problem solving is a key skill you will need as you will be responsible for taking something from an idea to completion. There is huge potential to make a really big impact and accelerate your career at a growing and profitable technology company.

We have a lot of major software releases scheduled and future projects that will massively change the look and feel of Deskpro, so it is a really exciting time to get involved at Deskpro.

View our Careers page

ROLE

• Responsible for taking a project from idea to completion
• Work closely with both the development and design teams to take features from concepts to release
• Researching, investigating understanding which features / components would be good to add to Deskpro
• 'Playing' with a multitude of successful software solutions, including API docs.
• Creating wire-frames of how it would look and feel in Deskpro
• Writing up business cases and presenting them to the team

NOTE: You will need to understand and be able to use SQL databases, APIs and have a good grasp of code.

Requirements

Our ideal candidate will have 3+ years experience working in a software company in a product, or software development role.

• Knowledge of databases, SQL and using API's.
• Able to work alongside developers & designers, comfortable with holding technical conversations
• Keen eye for detail and passionate about optimising for the best possible outcome.
• Experience working in a small and fast moving team.
• A great presentation style, teamwork and fantastic communication skills are a must.
• Understanding of how to manage a product roadmap and expectations.
• Ability to learn and understand new technology products quickly.
• Hungry and motivated by Deskpro's mission

Benefits

• Competitive Salary + Generous Share Options
• We are a friendly startup-team based in central Wimbledon, 3 minutes walk from the mainline train-station.
• Fantastic transport links (train, District and Northern line tubes, buses, trams), all within 3 minutes walk.
• 2 minute walk from shops, restaurants, pubs and gyms
• Be truly invested in a growing software company, with our generous share options.
• Lovely new offices, BBQs in the summer, team Monday breakfasts and Friday lunches. Unlimited coffee, tea, soft drinks and snacks and beers for Friday afternoon.
• A mixture of autonomy over your role and real responsibilities to the team and business.
• Private Healthcare, Pension Scheme, Bike storage, Parking options, Gym Discount,
• For more information, you can visit our Careers page
• No recruiters or agencies please.