Customer Assurance Analyst

About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Diversity, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

As a Customer Assurance Analyst, you will work closely with Ping Identity’s customer facing organisation to provide assurance of the internal security program by engaging in customer assessments and audits, working with internal teams and control owners to understand, document and implement customer contractual security requirements, take a continuous improvement approach to customer-facing security assurance packages and documentation, working closely with Legal and contract specialists to review and negotiate customer contractual terms for security. You will be focused on improving the customer experience and streamlining the sales pipeline through effective communication of Ping Identity’s security and risk posture.

You will:

• Manage Ping Identity’s customer-facing documentation and assurance material;
• Manage customer questionnaires, RFx and security assessments;
• Support customer audits;
• Help manage the compliance and audit platform, working with system owners to implement automated evidence collection and validation to ease the customer audit lifecycle.
• Collaborate with the Information Security team for continuous improvements for customer contractual controls and the internal security program.
• Maintain relationships with customers and internal stakeholders and control owners alike.
• Identify and implement improvements for the Sales Organisation to self-service customer-facing security assurance material to alleviate impact on system and control owners.
• Define internal audit procedures and frameworks in accordance with customer requirements.
• Evaluate compliance with contractual, regulatory and compliance requirements.

You have:

• 3+ years of experience in a customer focused role in the information security or information technology field.
• Understanding of effective security controls at the systems, network, and application level and how to apply with cloud-based services.
• Experience working with AWS, GCP, or Azure.
• Experience with customer security assessments.
• Experience handling and coordinating response to customer enquiries regarding technology or security issues.
• Knowledge of industry standard security control frameworks and guidelines.

You have an advantage if you have:

• Experience with audit and compliance platforms
• Experience managing audits and auditors
• CISSP, CISM, CISA or Comptia Security+

Education Requirements:

• Bachelor's Degree in business or computer science related field or equivalent experience

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits:

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.