Technical Business Analyst

Your job location: Toronto, Canada

Ready to be our next BlueRocker?
Take the next step of your journey with BlueRock TMS! We’re on the hunt for a new BlueRocker that not only have outstanding skills and expertise, but also align with our core values:

• Bottom-up approach : we believe that our BlueRockers unique and varied perspectives bring the “Aha!” moment” to the table. We encourage various ideas and opinions in our decision-making process at all levels. We are approachable and transparent in sharing all information.
• Laughter: we have fun while working hard to achieve our common goals. Sharing funny stories or making jokes with each other is in our DNA.
• Upbeat: together we spread positive vibes in the working environment-either online or onsite.
• Enthusiastic: we always find the passion for what we are doing.
• Results-oriented: we strive to define the most effective path to achieve our goals and remain perseverant on the way.
• Ownership: we believe offering employees opportunities to take ownership is a win-win situation. You enjoy the satisfaction and challenge of independent projects, and we count on you to do the best thing for our business.
• Challengers: we are impressed by how BlueRockers approach challenges. They fight without fear! We see “problems” as opportunities for solutions.
• Knowledgeable: BlueRockers are always thirsty for knowledge and constantly invest in their expertise.

BlueRock TMS – Smarter all the way
BlueRock was founded in 2013 by industry veterans with a mission to simplify logistics. We believe that our academic roots and expertise in Logistics, Data Science, and Software Development provide us with a unique perspective to identify our clients’ needs. Our innovative TMS platform integrates insights, daily operations, and continuous optimization in a singular holistic platform. We provide a cohesive software solution that eliminates fragmentation and enhances the performance of our clients’ networks.
Our fresh, intelligent, and broad offering has attracted both logistics service providers and large multi-national shippers. We encompass everything from the strategic planning to the operational execution by 16 module TMS in four functional pillars: pre planning, execution, visibility, and performance management. At the moment, we currently serve over 30 countries worldwide, with offices located in key logistic positions across the globe (The Netherlands, Germany, UK, Italy, Canada, UAE, and Singapore).
BlueRock cares strongly about contributing to a better world, we actively participate in social equality initiatives and adhere to SDG principles and goals. We also believe in the future of sustainable logistics and are committed to reducing the transportation footprint on the world. We are strongly convinced that our TMS platform will enable the reduction of CO2 emissions and traffic congestion and facilitate sustainable infrastructure in line with SDG goals nine “Build resilient infrastructure, promote inclusive and sustainable industrialisation and foster innovation” and thirteen “Climate action”.

How you will pave the way of your future with BlueRock
The Technical Business Analyst plays a pivotal role in bridging the gap between technical teams, product experts, and country managers. The job holder is responsible for translating customer requirements into implementable solutions while ensuring alignment with project objectives. The job holder oversees project delivery, ensuring effective communication, and successful implementation that meet and exceed our clients' expectations, ensuring long-term success and satisfaction.

The role includes the following key responsibilities:

• Understand and translate customer needs into implementable business solutions to enable long-term customer success
• Analysis of the as-is and to-be processes
• End-to-end project delivery and post go-live ongoing support
• Identify and manage risks and issues as a subject matter expert for daily work
• Understanding customer's requirements and needs
• Work collaboratively with and actively contribute to a second-line support team

Who you are and beyond:

• Possess a Bachelor's or Master's degree in business informatics, business engineering, computer science, business administration, or related fields.
• Preferably have a background or experience in the logistics sector, with a focus on systems implementations and integrations and/or SaaS products.
• Proficient in Excel and possess strong analytical skills, with a keen eye for data, numbers, and KPIs.
• Proactive and collaborative, with excellent interpersonal skills and a passion for finding innovative solutions.
• Highly organized, capable of prioritizing tasks effectively to meet deadlines.
• Curious and eager to learn about new technologies, with a growth mindset.
• Skilled in problem-solving and conflict management, adept at evaluating alternatives and making informed decisions.
• Excellent written and verbal communication skills, with fluency in English required.

Going the extra mile is embedded in our DNA.
We are currently doing hybrid work so you can maximise your productivity. We are excited to offer you memorable experience with BlueRock along with:
-Company devices (Macbook)
-Employee Participation Plan
-Employee Referral Program
-Commuting allowance
-Opportunities to take initiative and gain hands-on experience. Our motto: You learn by doing
-A vibrant international working environment
-Broaden your working experience in Europe, North America, and the Middle East.

By having bottom-up responsibilities and self-development opportunities, you will aim for significant impact and also maximize your potential. You will find yourself comfortable in our international team with high spirits working in a result-oriented and challenging environment driven by IT changes. Last but not least, you will also have fun and more flavors are waiting for you to enjoy as part of the BlueRock TMS team!