Senior Operations Manager

We are looking for a Senior Operations Manager in Kenya to lead our Ride-hailing business. You will be responsible for leading the key cities within the market, developing and nurturing critical relationships that will grow our business, strengthen our position, and build drivers & riders growth, engagement and retention while managing a high-performing team.

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About us

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the role

This strategic role will be the interface between our business and the key internal and external stakeholders. These stakeholders include government officials, driver partners, the local operations team, country and regional management, and HQ teams (ie Growth Analytics, Expansion, Global Operations, Marketing, Product, Regulatory, CS).

This is a critical, impactful and highly rewarding role: Kenya is an exciting market that is equipped for Bolt to make urban travel more affordable, convenient, and responsible.

Main tasks and responsibilities:

• Designing and executing strategies to increase driver engagement and retention while managing our high-performing Kenyan team
• Developing and nurturing critical stakeholder relationships that will grow our business (stakeholders include: drivers; fleet owners; regulators; government officials; local communities etc.)
• Developing complex analytical models and reporting systems for Kenya and driving business growth and revenue through achieving operational milestones and key metrics
• Identifying trends, risks and improvement opportunities on a local level that may impact the business
• Taking ownership of Bolt's growth in Kenya by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business objectives
• Overseeing the design and execution of operational strategies/goals to strengthen our value proposition
• Analysing data to optimise Bolt’s marketplace health for drivers and riders

About you:

• You have 3+ years of experience in an operations management or general management role and 5+ years experience in a fast-paced technology or internet-based company, where you've repeatedly shown your ability to lead a team and drive business growth.
• You demonstrate a highly data-driven, analytical mindset and a deep understanding of leveraging diverse tools to tackle complex challenges.
• You hold a Bachelor's degree in Economics, Finance, or a similar field.
• You proactively find solutions to business problems and have a proven track record of taking ownership and driving results.
• You possess strong English and Swahili communication, negotiation, and collaboration skills, experience in leading a diverse team, and excel at networking and relationship-building.
• You’ve successfully led projects from planning through execution, including communicating with stakeholders, analysing data, and providing actionable recommendations.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.