Sr. Engineer, VoIP and Contact Center Applications

About Us swivl is the self storage automation platform.

At swivl, we believe AI should be easy to use and accessible to all – no matter the size of your business. That's why self storage operators from one to thousands of locations trust swivl to be their front line communication platform. We’ve built the industry’s first fully integrated conversational AI platform that offers operators the ability to power things like digital assistants, online self-service automation, website inventory recommendations, call center deflection, and omni-channel experiences all in one solution.

About the role swivl is hiring a senior engineer to help us build and maintain our omni-channel communication integrations. This platform integrates various communication channels such as voice, chat, email, SMS, and other emerging channels to provide seamless interaction between businesses and their customers. As a member of our engineering team, you will be responsible for owning and advancing this critical component of our service offerings.

It will be this hire’s job to design, build, and maintain scalable and robust communication systems. You will lead the architecture discussions and planning to enhance platform capabilities and performance. In doing so, you’ll evaluate third party products and tools relating to VoIP, Voice and Video to develop solutions for our products' features.

Our company mascot is Hoover the owl. Let us know you made it this far by mentioning him 🦉

You will

• Lead the Omni Channel development team, overseeing the design and delivery of all of the communication channels within the swivl platform.
• Design and build voice systems (VoIP) and ensure compliance with established standards.
• Manage and Monitor performance and health of all the communication channels.
• Manage the full lifecycle of product development from conception to deployment and support.
• Analyze and improve the efficiency, scalability, and stability of various system resources.

Our Stack
Candidates for the position must have experience working with TypeScript, integrating with third party APIs, and creating new APIs.

Required knowledge:
Node.js

Postgres DB
Typescript

Knowledge of prefered:
REST API design
SOAP protocol
TypeORM
TSOA