Engineering Manager, Order Accuracy

About the Team

DoorDash is seeking a talented Engineering Manager to lead our Order Accuracy team which is part of our Delivery Excellence pillar. Our pillar’s vision is to ensure 100% of orders placed on DoorDash are delivered with the highest quality. Aligning to the overall quality vision, this team’s goal is to ensure every customer who orders on DoorDash receives their products accurately, all the time. This team specifically focuses on reducing the Missing & Incorrect (M&I) items delivered metric. Improving accuracy is a complex and challenging problem. To achieve our goal of 100% accurate orders, we plan to collect ground truth, implement ML models, and adopt the latest technologies. This team develops products for all three audiences of DoorDash including Consumers, Dashers, and Merchants.

About the Role

As the manager for the Order Accuracy team, you will manage a team of mobile, fullstack and backend engineers. You will be responsible for driving the technical vision, strategy, and execution of the team charter. You will also collaborate greatly with the product, operations and peer engineering teams in identifying new opportunities to improve the accuracy of our deliveries and overall audience experience.

You’re excited about this opportunity because you will…

• Work on solving one of the complex problems at DoorDash with high visibility and direct sizable impact to the bottomline of our business
• Innovate on behalf of our audience, Customers, Merchants and Dashers to solve this challenging problem
• Work on creating a perfect pickup experience for dashers while picking up items from Merchants
• Guide strategy for the Order Accuracy team and also contribute to the overall quality of deliveries by DoorDash
• Scale the team by growing internal talent and attracting world-class talent
• Grow in your career with unique and challenging opportunities to expand your skill set

We’re excited about you because…

• BS, M.S., or PhD. in Computer Science or related field
• You have 2+ years of engineering leadership experience as an EM on a full-stack team
• You have 7+ years of industry experience
• You’re an owner - driven, focused, and quick to take ownership of your work
• You are impact driven - you sign up for and drive high-business impact
• A strong hands-on technical leader and strong product sense
• Humble - you’re willing to get into the details and you’re open to feedback
• You have experience navigating ambiguous business problems and tackling high-scale technical challenges

Why You’ll Love Working at DoorDash

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
• We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
• You grow here faster than other places because we move and grow fast. You practice muscles like leading through chaos, ruthless prioritization, crisis management.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on June 20, 2024.

Please see the independent bias audit report covering our use of Covey here.

California Pay Range:$201,900—$302,900 USDWashington Pay Range:$201,900—$302,900 USD