Customer Success Manager

About Us

At Squint, we're redefining reality. As pioneers of the world's first "open world" Augmented Reality (AR) product, we're not just part of the industry—we're at the forefront of innovation. Our mission is clear: to deliver user-centric, visually appealing, and highly functional AR solutions that transform everyday experiences. Join us, and be part of shaping a transformative product experience in an industry ripe for disruption.

The Role

We're looking for a Customer Success Manager who is passionate about technology, thrives in a fast-paced environment, and is dedicated to providing exceptional customer service. This role is perfect for someone who is not just looking for a job, but a mission; not just a role, but a community. You'll be a key player in guiding customers towards impactful use cases that Squint solves, ensuring they fully adopt and integrate our innovative AR solutions into their daily operations.

Key Responsibilities

• Develop and maintain strong relationships with customers, understanding their needs and ensuring their success with Squint.
• Act as a trusted advisor to customers, guiding them towards effective use cases and strategies for adoption.
• Respond promptly to customer inquiries, providing solutions and support to ensure a seamless experience.
• Run on-site visits and virtual meetings to demonstrate product capabilities and assist with implementation, expecting up to 60% travel.
• Collaborate with the product design and development teams to relay customer feedback and contribute to the enhancement of the Squint experience.
• Educate and empower customers through effective communication and training on AR technology and our product features.
• Manage and prioritize multiple customer accounts and projects, ensuring timely and successful delivery of our solutions according to customer needs.

What We’re Looking For

• Exceptional people skills with the ability to engage and influence a crowd.
• A high degree of grit and resilience; ready for challenges with a positive attitude.
• Strong business acumen and the ability to read people and situations effectively.
• Technical familiarity, and the ability to rally people around innovative solutions.
• Excellent organizational skills; a true machine when it comes to managing tasks and time.
• Eagerness to learn and grow within a fast-paced, innovative environment.
• Willingness to travel up to 60% of the time to meet with customers and ensure their success.

Why Join Us?

At Squint, you’re not just joining a company; you’re joining a movement. Here, your work directly contributes to shaping the future of AR technology. We offer a dynamic, innovative environment where you’ll be challenged, inspired, and where every day is a new opportunity to make an impact. If you’re ready to be part of something groundbreaking, we’d love to hear from you.

How to Apply:

Please submit your resume, along with a cover letter detailing your achievements, why you're interested in this accelerator experience, and how you envision contributing to our team's success. Highlight any specific experiences that demonstrate your ability to thrive in a fast-paced, entrepreneurial environment.

Join us, and let's redefine what's possible together.