Associate Account Manager (Remote, Canada)

We’re seeking a motivated and energetic Associate Account Manager to join our Sales team! This is a great opportunity to work closely with an experienced Sales team, develop your skills in B2B sales, and grow your career in Sales and Customer Service. This is a full-time remote position reporting to the VP of Sales & Customer Experience.

This is a full-time remote position. Please note that we can only consider candidates who reside in Canada with valid working status.

ABOUT EVENTBASE
Eventbase has set the gold standard for live event technology for more than a decade. We power mobile event apps for global brands including Salesforce, Cisco, SAP, Deloitte and Adobe. We also build official mobile apps for massive events including South By Southwest (SXSW) and National Retail Federation Big Show, as well as three Olympic Games. Eventbase has been recognized with more awards than any other event app platform, including being named winner of “Best Event App” at the Event Technology Awards seven times.

We are driven by our mission: to bring people together for the magic of live events, and we’re proud that our industry-leading products have been at the heart of exceptional live events around the world since 2009. Millions of attendees across thousands of events have held Eventbase’s product in their hand as they walked the conference floor, participated in sessions and interacted with others onsite. Our team has a track record of pioneering breakthrough live event technology, and there are more exciting innovations to come. The event industry is being reinvented in the wake of Covid-19, and Eventbase is uniquely positioned to play a key role in this new world of events. We’re moving forward with our vision to shape the future of live event experiences.

Are you ready to join the industry leader in live event technology?

What You'll Do

• Work closely with Account Managers to develop an account plan to reach sales targets
• Ensure the success and retention of our existing customers
• Communicate Eventbase’s product value proposition to customers based on an understanding of their current and future needs
• Update CRM with deals and account information
• Renew your assigned customers
• Upsell your customers to new features and options where applicable
• Deliver customer presentations to inform them of new features and options
• Accurately scope client needs for standard product functionality
• Collaborate with our Solution Engineer team to scope and quote feature enhancements and determine technical requirements
• Provide regular opportunity pipeline and forecast updates
• Create Proposals, Statement of Works and Service Agreement contracts
• Act as Salesforce Administrator / Report Generator
• Assist Account Managers with their tasks as needed
• Perform quarterly business reviews with key clients
• Represent Eventbase at industry trade shows and conferences

What You Bring

• 1+ years in a B2B customer service or sales driven role
• Event industry experience is considered an asset
• Track record of meeting or exceeding targets
• A genuine interest in mobile technology
• Ability to thrive in a fast-paced environment where change is the only constant
• Excellent verbal and written communication skills
• Strong presentation and negotiation skills
• Proficiency using a CRM (Salesforce) and MS PowerPoint is desirable
• Self-motivated and ability to work with minimal supervision
• Ability and willingness to occasionally travel

Why Join the Eventbase Team?
At Eventbase we value trust, respect and authenticity, and believe we are all better together. Joining the Eventbase team means you will enjoy a progressive work environment with some exceptional perks, including the option to go onsite at some of the largest events on the planet. We enjoy “No Meeting Fridays” and Eventbasers get every second Friday off, so you can have an extra 26 long weekends every year in addition to statutory holidays. We have a $1,250 annual professional development allocation and $1,000 per year to set up your home office. We also offer comprehensive benefits including extended health care from your first day, a $1000 flexible health/wellness spending account, paid parental leave for all new parents, gender affirming care, and paid mental health days. And of course we offer competitive market salaries and employee stock options too.

At Eventbase we work hard and smart, and take time to celebrate our wins. We are a “remote-first” organization, so our team can work from anywhere in Canada. You will never be required to work out of an office if it doesn’t work for you.

We’re proud of our diverse team: Eventbasers hail from all over the world, with many different backgrounds, cultures and interests. We actively promote women working in technology both internally and by partnering with women in tech organizations externally. We do not discriminate based on race, religion, colour, national or ethnic origin, gender or gender identity and/or expression, sexual orientation, age, marital or family status, veteran status, or disability status.

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*We do not use AI to review applications