Director, Strategy & Operations

Your Role: Director, Strategy & Operations

Reporting directly to the COO, you will help drive the execution of our strategic objectives for the company, optimize business operations, provide valuable insights, analytics and research and lead a team that contributes to the sustainable growth and success of CrowdRiff. This role focuses on maximizing CrowdRiff’s productivity and performance through metrics, KPIs, and business intelligence.

What You'll Do:

• Manage a dedicated team responsible for Revenue Operations and Business Intelligence activities. This includes optimizing revenue generation processes, leveraging data analytics for strategic insights, and driving data-driven decision-making throughout the organization.
• Management of research, investigation and analysis of new partnerships, markets, and strategies providing guidance, advice and strategic planning to support future growth; providing insight into opportunities, gaps and risks.
• Support for and project management of corporate investment and funding, including due diligence activities, business acquisitions and partnerships.
• Providing recommendations to senior leadership on continuous improvement opportunities, focused on making time, information, and decision processes more effective.
• Optimize key business operations, ensuring effective execution and follow-through on actions. Execute the end-to-end OKR planning and reporting process.
• Preparation of materials and supporting documentation and assets to support executive level presentations, board support and other initiatives.
• Support and execution of company wide business cycle planning processes.
• Provide support to the executive team to deliver adhoc reporting and insights.

What You’ll Need:

• Excellent people leadership skills, with at least 5 years of experience leading teams and/or projects
• Ability to work collaboratively and drive results with senior leadership
• Strategic and operational work experience
• Ability to dive into difficult, complex and ambiguous problems and come up with solutions
• Needs to have familiarity and be comfortable with our tech stack (BigQuery, Salesforce, Airtable, etc.) to be able to create reports and effectively navigate the data
• Excellent written, verbal, and technical communication
• Experience making data-driven decisions with superior analytical and data synthesis skills
• Ability to manage multiple tasks with competing timelines and deliverables
• History of working cross-functionally to move projects forward
• Evidence of success in leading key business initiatives. Demonstrated ability to take a project from ideation through to implementation.
• Experience at a strategy consulting firm and/or working across multiple functions at a fast growing company
• 8+ years of work experience. Ideally, 4+ years experience in high growth startup environments