Strategy and Operations Manager - HTS Japan

About the job

As an Account Manager, you will be the main relationship owner with our strategic partner in Japan. You will work at the intersection of the business, customer success, operations, and data. This team owns a full service travel offering (selling flights, hotels, rental cars and packages) for our marquee B2B partner in Japan. A successful Account Manager for this team must be ambitious, highly competent, and excited to dig into product data, grow the partnership, and roll up their sleeves to deliver outcomes for our partner. This Account Manager must also be able to work extremely well within a traditional Japanese business culture.

This role operates across a much broader scope than a traditional Account Managers. As such, we would expect someone to join us that:

Can make decisions for the team with ambiguity/little direction; they will be the sole person responsible for ensuring our partnership is successful (and defining what that success looks like).Is able to use data/analysis to inform decision making and strategy; we’re going to want to run a lot of experiments, and we’re going to need someone who can put together clear business cases that illustrate and prioritize numerous opportunities.

Has the ability to influence a partner to make product and business decisions that benefit our business and our customers.

Has the ability and willingness to run analyses, solve for operational gaps and create material for our partner without relying on others.

What would your day-to-day look like:

• Build and maintain reporting for the financial and product performance of the partnership; report on performance to internal and external stakeholders
• Dive deep on performance and operational data to stay ahead of product trends and see around corners
• Craft persuasive business cases that will grow revenue and make compelling pitches to our partner that persuade them to buy into these ideas.
• Work with customer service to ensure service quality is best-in-breed and identify operational and product improvements to maintain this
• Identify commercial opportunities to improve our economics and create compelling propositions to customers, including leading negotiations with travel companies
• Build and maintain measures of price competitiveness against other travel companies in Japan
• Arrange and produce content for monthly business reviews with the client

An ideal candidate has:

• Has the ability to work in a start-up environment AND a traditional Japanese business environment
• Enjoys untangling complex problems and diving deep into data in a methodical manner
• Makes decisions with quantitative and qualitative data and is comfortable making decisions without absolute certainty
• Exhibits a detail-oriented approach to problem-solving
• Can clearly explain their thinking verbally and through writing to help drive clarity, uncover new questions, and get to a resolution working both independently and with various team members or stakeholders
• Takes ownership and moves quickly while exhibiting good judgment
• Shows technical depth that allows them to communicate with, understand, and earn the respect of world-class engineers and data scientists
• Has a strong focus on doing what is right for the customer and the company without ego
• Can speak to their track record of being proactive and persuading colleagues by constructing a compelling narrative both in-person and in-writing
• Is highly adaptive and flexible to a changing environment and absorbs the greater context of organizational goals and appropriately weighs this as an input into their roadmap
• Has experience with consumer marketplaces, as a plus

Perks of working with us:

• Well-funded and proven startup with large ambitions, competitive salary, and the upsides of a pre-IPO equity package
• Quarterly performance bonus
• Unlimited PTO
• Flexport All Access Pass OR Work-from-home stipend
• Entrepreneurial culture where pushing limits and taking risks is everyday business
• Open communication with management and company leadership
• Small, dynamic teams = massive impact
• New benefits to come soon as we're opening up full employment & PEO!