Customer Support Representative

About MindTales:

MindTales is a leading mental health platform dedicated to providing accessible, effective, and personalized mental wellness solutions. Our mission is to empower individuals to achieve better mental health and overall well-being through innovative technology and evidence-based practices.

Role Summary:

As a Customer Support Representative at MindTales, you will be the first point of contact for our users, providing exceptional support and guidance to ensure a positive and seamless experience with our platform. You will play a crucial role in maintaining customer satisfaction and loyalty by addressing inquiries, resolving issues, and providing information about our services and features.

Key Responsibilities:

Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
Troubleshoot and resolve customer issues related to account setup, billing, platform navigation, and usage.
Provide information and guidance on MindTales' services, features, and best practices for mental wellness.
Collect and document customer feedback to improve the overall user experience and contribute to product development.
Collaborate with the technical support team to escalate and resolve technical issues.
Maintain up-to-date knowledge of MindTales' platform, services, and mental health trends to provide informed support.
Assist in creating and updating support materials, such as FAQs and user guides.

Requirements:

Proven experience in customer support, preferably in a tech or mental health-related field.
Excellent communication and interpersonal skills, with the ability to empathize and connect with customers.
Strong problem-solving abilities and a customer-centric mindset.
Proficiency in using customer support tools and platforms (e.g., Zendesk, Intercom).
Ability to work independently and as part of a team in a fast-paced environment.
Flexibility to work various shifts, including evenings and weekends, as needed.
A genuine interest in mental health and a commitment to promoting mental wellness.

Benefits:
Remote work flexibility.
Competitive salary and benefits package.
Opportunities for professional development and growth within the company.
A supportive and inclusive work culture focused on well-being and collaboration.
The chance to make a meaningful impact on people's lives by supporting their mental health journey.