Implementations Engineer (Forward Deployed)

A World-Changing Company

At Ethyca, we're engineering trust for humanity. We believe that by building Fides, the operating system for Data Privacy & AI Governance we can solve the world's most critical and challenging problems of trust and safety in data and AI driven enterprise on behalf of every person. We partner with the most important institutions in the world to transform the safety, trust and integrity of their data and technology systems.

Our software has been used to power the safety and privacy of millions of users globally by integrating into the infrastructure of our clients such as the New York Times, Mozilla, SurveyMonkey and more.

The "Forward Deployed" Role

Once a client has chosen Ethyca, your mission begins. You will work directly with clients to understand their greatest privacy problems and design and implement solutions using the Fides Data and AI Governance platform. Our platform can be hosted on Ethyca’s cloud or a client's own infrastructure, but in either case you will help the client's engineering team deploy, configure, and integrate our solution into their applications and data pipelines.

This kind of post-sales implementation role has many different titles in the industry: “Implementations Engineer”, “Solutions Architect”, “Customer Engineer”, or many others. At Ethyca, your official title will be Forward Deployed Privacy Engineer (FDPE), as your clients expect to you to be their technical and privacy subject matter expert.

If you believe in the importance of trust and have the technical and problem-solving skills to dive into an unknown stack and find solutions, being an FDPE is the perfect opportunity for you to join a startup and make an impact on some of the most important companies on Earth.

Responsibilities

• Ensure enterprise clients successfully implement the Fides platform by providing high-quality privacy engineering consulting, training, troubleshooting, and support
• Serve as the technical partner to our Deployment Strategists and meet regularly with clients to execute on project plans
• Collaborate with clients to design joint solution architecture to integrate the Fides platform into their applications and data pipelines
• Provide client support and help troubleshoot complex issues quickly and thoroughly
• Conduct client training sessions as a subject matter expert on privacy use cases such as data mapping, data subject rights automation, consent management, and more
• Collect insightful product feedback and collaborate with our product engineering teams to fix issues and design new features
• Ensure high-quality standards for documentation, code, training materials, etc.

Requirements

• 3+ years of relevant, post-college work experience
• Experience in a client-facing role, such as consulting, program or product management
• Familiar with a variety of modern web technologies such as APIs, databases, server applications, frontend applications, containers, and cloud platforms
• Excellent verbal and written communication skills and a love for documentation and collaboration
• Exceptional time, task, and resource management skills across multiple projects and clients
• Expertise with testing and troubleshooting tools for APIs, databases, web apps, etc.
• Some proficiency with programming languages such as Python, JavaScript, SQL, or others
• Experienced working in an asynchronous environment like an open source project or distributed team
• Willingness to continue building skills through educational opportunities

Benefits

• Competitive cash and equity compensation
• 100% medical and dental insurance coverage for you and your dependent(s)
• Remote-friendly office hours and vacation policy
• Sponsored company lunches and events
• Parental leave and 401K plan

Our benefits aim to promote health and wellbeing across all areas of Ethycans lives. We work to continuously improve our offerings and listen to our community as we design and update them. The list above details our available benefits and some of the perks that can be enjoyed as an employee of Ethyca.

Life at Ethyca

We want every Ethycan to achieve their best outcomes, that’s why we celebrate individuals’ strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Ethyca is a distributed team with headquarters in NYC and remote workers across the US. In keeping consistent with Ethyca's values and culture, we believe employees “share the work” as one team, and in-person work affords the opportunity for more creative outcomes. Therefore we encourage our deployment team to work from our offices to foster excellence in innovation and outcomes for our clients. Preference will be given to candidates who are able to come into the office, located in midtown Manhattan, at least 2 days a week.

We’re a Data Privacy and AI Governance company building a missing piece of the Internet’s infrastructure: the operating system for governance that empowers users and businesses to manage data respectfully. Every day, Ethycans tackle one of the world's most challenging problems - how to make data and AI driven technology safer for humanity - and thinking about the future of human rights as society increasingly moves online. If this sounds intriguing and you’re excited to shape that future with us, we’d want to speak with you.

Ethyca is committed to promoting a culture of diversity, equity, and inclusion and is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe that all Ethycans share the responsibility of upholding our commitment to these values and encourage candidates from a wide range of backgrounds, perspectives, and lived experiences to join us in solving the world’s hardest problems. Ethyca does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Please see the United States Department of Labor’s [EEO poster*](https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf), [EEO poster supplement](https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) and[ Pay Transparency Notice](https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf) for additional information.*

Compensation Range: $135,000 - $180,000/y