Customer and Business Development Representative

About Dreami:

Dreami powers data-driven career development programs for the 36 million people in the US who face barriers to employment. Dreami is a powerful and scalable B2B platform that streamlines training, matching, scheduling and tracking to create tailored and high impact mentorship and sponsorship programs. Dreami has reached over 10,000 users, achieved 95% program satisfaction ratings, and has been funded and supported by Techstars, The National Science Foundation, Google for Startups, Pivotal Ventures, Amazon, DivInc, among many others. Dreami is proudly female-founded and led.

About the role:
As a Customer Support & Business Development Contractor at Dreami, this individual will play a pivotal role in both customer support (40%) and business development (60%).

Responsibilities include:

Customer Support (40% of role):

• Responding to customer inquiries via email, chat, and videoconferencing, providing excellent service and support with rapid resolution time
• Troubleshooting technical issues and guiding users through platform features
• Handling customer feedback and ensuring timely resolution of issues
• Conducting customer satisfaction surveys and analyzing feedback to improve user experience

Business Development (60% of role):

• Conducting lead outreach and lead generation activities to identify potential clients
• Building out sales automations to research, email and qualify prospects to hit sales targets
• Hosting demos for prospects and guiding them through the benefits of Dreami's platform
• Updating sales materials and collateral for presentations to prospects

Who this opportunity will be great for:

• A highly organized, motivated, empathetic and energetic self-starter
• Someone who enjoys interacting with existing and potential customers daily
• A great problem-solver: you take a methodical approach to new or tricky problems that come your way
• Excellent verbal and written communication skills is a must
• Someone looking to make major social impact at a high-growth startup
• A plus: past experience in B2B SaaS, Ed-tech and Sales