Client Services Manager

Koddi is a fast-growing technology company looking for people who are passionate self-starters. We are searching for a Client Services Manager to join our growing customer strategy team. team. As a client services manager for this team, you will be responsible for partnering with premier travel brands to create data-based, automated solutions to achieve their greater business objectives. You will leverage our industry-leading technology to manage large scale digital marketing campaigns and examine trends to provide valuable and actionable insights to our clients.

A Client Services Manager coaches, trains, and supports Account Leads to be successful in assisting Digital Marketing Analysts in prioritization, problem-solving, and focusing on the strategic, high-impact initiatives for our clients. In addition, a Client Services Manager is responsible for working with and nurturing relationships with publishers and clients to drive strategic, high-impact growth. This role is key in creating and building team and company culture and owning strategic internal projects and initiatives.

What you will do

• Train, develop, and coach Account Leads
• Manage ongoing projects and deliverables
• Confirm progress and completion of high-level and strategic projects
• Provide high-level checks of client performance and guidance on opportunities
• Facilitate “closing conversations” with teams
• Provide strategic insight on client calls and written communication
• Maintain strong relationships with publishing partners, including ownership of touchbases, regular visits, and feedback on products
• Drive client growth specifically with new opportunities from new or existing publishers and products
• Review client performance at a high level to find trends within the data and ensure that
• Account Leads are assisting Digital Marketing Analysts in proper optimizations
• Lead and own strategic initiatives with heavy emphasis on automation
• Assist in cross-team communication between the client services team and other key internal teams
• Develop and execute testing initiatives
• Oversee the development of quarterly business reviews (QBRs) for clients, including coaching presentations and leading key conversations
• Assist with new client onboardings and sales pitches as needed
• Contribute to team knowledge by researching and sharing info on the industry, competitors, and solutions
• Lead collaboration, brainstorming, and product repositioning
• Review client workload, service plan, and deliverablesDefine, refine, and communicate client strategy
• Oversee creation and maintenance of metasearch and marketing plans

What skills and experience you bring

• 4+ years of experience (or related coursework), including 2+ years of management experience
• Deep understanding of online travel agencies (OTA) and supplier account behavior and trends, including background working with varying sizes of accounts
• Advanced analytical skill set including the ability to mine data for trends and communicate opportunities effectively with data and visuals
• Management of multipoint communication, with strong written, verbal, and interpersonal skills
• Representation for Koddi at industry events and meetingsAbility to work effectively in both independent and team environments