Operations Specialist

*All applicants must complete the following survey: https://go.cultureindex.com/p/R04FRZn9HcF

Company Overview:
We are a fast-growing, health tech e-commerce startup delivering premium pediatric health and wellness products to parents to help care for their children. As we witness an exciting phase of rapid growth, our recent strategic move involves transitioning from internal warehousing, logistics, and fulfillment to collaborating with a seasoned third-party logistics provider.

Role Overview:
As the Operations Specialist, you will be essential in streamlining and overseeing our end-to end operations. This role requires a dynamic professional with extensive experience in vendor management, logistical oversight, inventory control, demand planning/forecasting, and experience with ERP/WMS systems.

How You'll Make a Difference:
As our Operations Specialist, you’re vital in managing the day-to-day operations across our contract manufacturers and third-party logistics providers. You’ll ensure all our vendors meet or exceed the committed service levels and comply with the necessary supplier quality requirements, while also working with company management to forecast demand, plan inventory, and optimize shipping schedules to prevent stock-outs and backorders. You’ll implement and document internal processes tohelp streamline our scaling and rapid growth.

Key Responsibilities:
• Plan, manage, and oversee all inbound and outbound shipments to/from our vendor partners (contract manufacturer, third-party logistics – 3PL)
• Utilize EDI platform to meet all retail shipment documentation requirements
• Monitor and maintain appropriate inventory levels across all sales channels and markets (retail, international, etc.)
• Create and maintain inventory planning and replenishment schedules
• Execute product orders by working directly with management and contract manufacturers
• Collect, aggregate, analyze, and present key operational business metrics relating to all shipments, product receiving, fulfillment, etc. – KPI/dashboard ownership
• Operate within a defined quality management system to ensure company and vendor compliance with all established processes and procedures
• Day-to-day fulfillment management and oversight ensuring customer orders are being updated as needed and fulfilled against our vendor’s committed SLA’s
• Assist customer service agents with any shipping/logistical questions and troubleshooting
• Cultivate and maintain robust relationships with our third-party logistics provider
• Identify bottlenecks, create and implement solutions, and drive process improvements to enhance efficiency across operations and supply chain
• Assist with creation of detailed project plans and oversight of time-critical activities
• Make decisions with in-depth understanding and interpretation of procedures, company policies and business practices to achieve results

Who You Are:
• Bachelor’s degree in Business, Operations, Supply Chain Management or related field
• Minimum of 3 years of progressive experience in operations, logistics, and/or supply chain roles with a proven track record of vendor management and purchasing responsibilities
• Critical thinker with strong attention to detail and ability to problem solve and establish solutions in a high-growth and fast-paced environment
• Effective communicator verbally and through written correspondence across all levels of peers, leadership, and external vendors
• Analytical mindset with the ability to identify trends and make data-driven decisions
• Demonstrated ability to work creatively, prioritize, and manage goals and initiatives amidst competing priorities
• Strong proficiency with Microsoft Office, specifically Excel
• Experience with ERP and/or WMS systems is a plus
• Startup experience is a plus
• E-commerce experience is a plus
• Master of Business Administration (MBA) is a plus

What We Offer:
• A competitive salary and benefits package
• An opportunity to be part of a rapidly growing company with a clear vision and mission
• A collaborative and innovative work environment
Dr. Noze Best is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Values:

Perseverance
• See things to completion regardless of hurdles/setbacks
• Ask for support when you need it
• Embrace challenges

Be Curious and Creative
• Challenge the status quo and take calculated risks
• Be unafraid to work outside of your comfort zone
• Strive to continuously build new knowledge and skills

Adaptability
• Be flexible - embrace change
• No job is above or below you
• Always look for ways we can be better and help each other
• Adjust to changing situations and overcome obstacles

Communication
• Over-communicating is better than under-communicating - close the loop
• Keep others adequately informed - trust your teammates
• Express ideas thoroughly and thoughtfully

Take Ownership & Initiative
• Blame no one, own your mistakes
• Embrace continuous improvement of self, others, and processes
• Recognize and seize opportunities

Customer-First Mindset
• Put yourself in the customer's shoes (day one mindset)
• Assume the customer has had a bad day - how can you make it better?
• Golden Rule - treat customers how you'd want to be treated
• Everything we do is for our customer