Senior Operations Manager

We are looking for an entrepreneurial-oriented and solution-driven Senior Operations Manager with excellent analytical, leadership, and interpersonal skills to take ownership of our Ukrainian ride-hailing operations.

About us

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 45+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!

About the role

Your role will have a direct and tangible impact through continuous improvement of the driver and rider experience by strengthening Bolt's value proposition in the marketplace by achieving industry-leading supply availability, pricing, and quality. What’s more, from a succession perspective, you’ll work closely with the General Manager. You will be involved in the definition and implementation of the strategy of the Ukrainian market & hold a key strategic position in the management of the Ukrainian team.

Main tasks and responsibilities:

• Designing and executing strategies to increase driver engagement and retention while managing a high-performing Ukrainian team, ensuring operational excellence.
• Developing and nurturing relationships with key stakeholders (drivers, fleet owners, unions, regulators, government officials, and local communities) to drive business growth.
• Overseeing and optimising local operational processes and procedures, while identifying trends, risks, and improvement opportunities to strengthen the business.
• Developing complex analytical models and reporting systems, analysing data to optimise Bolt’s marketplace health for drivers and riders in Ukraine.
• Driving growth and revenue by achieving operational milestones and ensuring active collaboration between local operations and HQ teams to meet business objectives.
• Advocating for Bolt’s brand and services while navigating regulatory matters and local policies within the transportation and tech sectors.

About you:

• You have 3+ years of experience in an operations management or general management role
• You have 5+ years experience in an analytical and/or entrepreneurial position
• You are a strong leader and collaborator with excellent English & Ukrainian negotiation and communication skills (both verbal and written)
• You are passionate about new technologies and ride-hailing
• You have a data-driven mindset with excellent Excel/Google Sheets skills
• You have a Bachelor's Degree or higher in Economics, Finance or related fields
• You have a strong sense of ownership with a hands-on approach

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Take care of your physical and mental health with our wellness perks.

**Some perks may differ depending on your location.*