Customer Success Management (CSM) (H/F)

Teach on Mars, European leader in mobile learning, is looking for two experienced CSMs to explore new galaxies of digital learning.

ABOUT TEACH ON MARS
Pioneers in mobile learning, Teach on Mars publishes a new generation of digital corporate training platform. Natively mobile and social, it relies on the latest advances in artificial intelligence to deliver relevant content to users every day and accelerate their skills development. With more than 130 prestigious customers in 90 countries and 20 languages, we have offices in Sophia-Antipolis, Paris, Milan and London. All Teach on Mars employees and a network of 50 international partners are at the service of companies wishing to create their own next-generation training ecosystem.
Convinced that modern companies must make a strong commitment to the planet, Teach on Mars donates 1% of its annual turnover to education projects linked to the UN Sustainable Development Goals.

YOUR ROLE IN THE TEAM
You will join a CSM team of 6 people. You will be the point of reference for our clients throughout the life of their project, to ensure its success.

YOUR TASKS
Your role will be to:
Manage digital projects in an international environment, from the kick-off meeting to the final deployment of the application: understand the context, stakes & objectives of the project, coordinate the creation of the app guide the customer in the implementation of its deployment strategy.
Be the point of reference for the customer relationship, the first point of contact.
Monitor customer engagement, analyze KPIs. Propose new offers according to customer needs
Collect customer feedback: you'll be the voice of the customer in Teach on Mars processes.

WHAT WE'RE LOOKING FOR
We're looking for people who are organized and flexible, with experience in digital project management, an affinity with data and the ability to propose solutions independently. Fluency in English is a must, with other languages (Italian, German, Spanish) an asset.
If you enjoy working with key accounts (especially in the luxury goods industry) with high standards, you won't be disappointed.

WHY JOIN US?
At Teach on Mars, we value innovation, curiosity, humility, mutual support and agility.
If these values resonate with you and you enjoy challenges, flexibility, and variety, this is the place for you.
We believe in building strong, lasting relationships among our team members. That's why we organize regular company events such as the Summer Camp in July and the Winter Camp in January.
Your satisfaction and well-being are at the heart of everything we do. We regularly measure our employees' Net Promoter Score (NPS) to make sure you feel good about being with us. Your opinions matter, and we're committed to creating a positive work environment where you can thrive.

RECRUITING PROCESS
Our recruitment process is designed to bring out the best in you and consists of four stages:
An initial interview with Claire, or a member of our CSM team to discuss the position and understand your motivations.
A second interview with potentially future colleagues to get a deeper understanding of your skills.
A case study interview where you'll be put in a situation and asked to deal with realistic customer management scenarios.
A final interview with Delphine, our COO, for a concluding discussion.
All stages can be done via videoconference.

Join us at Teach on Mars and be part of the mobile learning revolution. We look forward to meeting you and finding out how you can contribute to our mission. See you soon!

Visit our website : www.teachonmars.com
Download our app today on App Store or Google Play and see for yourself how Teach on Mars could help you reboot the way you think about learning.
LinkedIn: https://www.linkedin.com/company/teach-on-mars