Head of Training

Scale is at the forefront of powering AI and LLMs across multiple industries. Our thesis is that to build exceptional LLMs you need exceptional human beings to train them. Humans are essential in providing the best training data for these models, and Scale operates the largest network of humans in the world to provide this training data.

As the Head of Training, you will be responsible for ensuring that the contributors on our tasking platform are as effective, efficient, and capable as possible. This is one of the most critical functions at the company, and you will report to the Head of Quality Operations. Our taskers include both domain experts (PhDs, Master’s students, etc.) and “generalists” (typically high-school or college grads).

The role involves a combination of strategic thinking, data analysis, roll-up-your-sleeves operations, and engagement with our contributors and operations team. You will be responsible for iterating on our training curriculum, designing and refining our training materials, and owning north-star metrics on content and contributor quality. The ideal candidate can create excellent training content, has a strong entrepreneurial mindset, and is comfortable leading a team and working with them under ambiguity.

Responsibilities Include:

• Investigate the most pressing challenges with tasking + the most common errors our contributors make and why
• Design and build a curriculum to teach our contributors how to produce great tasks
• Lead a team of 2-3 people to develop materials, run live training sessions, and other creative ways of teaching taskers
• Empower operators across the org to create high-quality content tailored to their projects, and support individual project trainings when needed
• Collaborate with Product and Engineering to build an impactful training experience for contributors
• Own north-star metrics on content quality and contributor learning, and quickly iterate / test out new approaches

Who We’re Looking For:

• 10+ years of experience in EdTech product, content strategy, and/or instructional design
• Proven track record for designing curriculums and building best-in-class content
• Experience leading and mentoring a team
• A high ownership individual who is comfortable navigating ambiguity
• A relentless attitude of testing and iterating