Customer Service

We have an opportunity for a highly engaging Customer Service Representative to join our expanding global freight forwarding team. We're looking for a true customer service superstar. The ideal candidate will also be responsible for finding and identifying leads through a variety of sources, actively building freight forwarding knowledge in the surrounding areas whilst establishing relationships with clients and communicate with the cargo-partner network in the Australia and beyond

Responsibilities:

• Assist sales team with preparation of quotation and rate request
• Follow up on clients’ interactions
• Source new sales opportunities and secure client visits through inbound lead follow-up and outbound cold calls and emails
• Achieve monthly KPI
• Work closely with sales team to build pipeline and close deals
• Prepare SOP for internal process & clients
• Update shipment milestones into system
• Liaise with clients via phone, emails or face to face meetings
• Liaise with internal and external parties; clients, carriers, airlines and sub- contractors via phone, emails or face to face meeting
• Take ownership of complaint and queries of the clients and proactively following through to resolution
• Escalate the queries to the sales person/supervisor if appropriate
• Work with operational and functional groups to deliver value to the clients
• Maintain client records by updating account information
• Assist the Management and Team Manager with any sales-related task if required

To be Considered:

• Qualification in Freight Forwarding or 3 years of work experience
• Computer knowledge is essential (Especially MS office)
• Cargo Wise Experience is "mandatory".
• Strong customer services skills with ability to provide logistical solutions to comprehensive requests
• Ability to effectively interact with all internal/external stakeholders
• "Can do attitude" with high attention to detail and ability to work under pressure
• Self-starter who can take ownership of clients and use initiative to problem solve