IT Service Technician

The IT Service Technician provides client support throughout the district for all break fix requests. In this position, the individual must appropriately apply good customer service skills while productively fulfilling their job duties as assigned by the IT Service Manager. The IT Service Technician will ensure that all requests are appropriately handled and that the clients are properly informed throughout the life of their request.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following. Other duties may be assigned by the IT Service Manager.

• Provides first level support for all district computers, printers, copiers and other technology related devices.
• Work collaboratively with other technology staff.
• Escalates necessary issues to the relevant personnel.
• Support and implement technology projects as assigned.
• Provide value added service to end users.
• Perform and maintain accurate IT inventory records.
• Ensure company assets are properly secure and maintained.
• Provides support for campus special events.
• Implement and maintain compliance with organizational policies and procedures.
• Perform helpdesk and other technology functions as assigned.