Solutions Engineer

About Superblocks

Superblocks is the all-in-one programmable platform for developers to build beautiful, secure, enterprise-grade internal tools fast: build any internal app, automate any workflow, and schedule any job. Developers use the Superblocks development environment to bind their datasources and UI components together using drag and drop or code. Many programming languages are already supported, including JavaScript, Python, and SQL. Superblocks apps, workflows, or jobs are then deployed onto a custom URL with permissions, SSO, audit logging, and other enterprise functionality.

What you'll do:

• Engage with the Superblocks customer base to resolve technical support requests while continuing to educate our clients on the use of the platform.
• Provide personalized assistance via live chat and manage our live ticketing system (Zendesk) to facilitate seamless integration and utilization of Superblocks.
• Partner with Product Management and Engineering leaders to build a tight feedback loop that will provide customer feedback - which will be used to determine the direction of large features
• Participate in customer meetings to gain firsthand insight into our user’s needs and preferences.
• Build comprehensive technical documentation for newly introduced product functionalities, alongside user guides aimed at aiding customers in navigating intricate use-cases.

You Are:

• Interested in solving technical problems for customers
• Determined, driven, & have a desire for continuous learning
• An engineer by way of education: whether by Bachelor’s degree or coding bootcamp
• Technical with experience in JavaScript, Python, OR TypeScript and familiar with web technologies (e.g., REST APIs, HTML/CSS).
• A strong presenter and confident in technical conversation
• Passionate and pride yourself on staying up to date with the latest technologies
• Excited to work from the New York office 5 days a week

Compensation for this role is $80,000 - $120,000 USD + a generous equity package.

For more information, please contact [email protected]