Call Center Associate

Job description

• Promote IAPL Institute courses by making 75-150 outbound calls per day with a goal of 20 transfers to available sales staff per day. (goals will be adjusted to business needs)
• Qualifying leads based on requirements prior to transferring to the sales staff.
• Perform other duties as assigned.

Requirements and Qualifications:

• High school diploma or equivalent: some college or college degree preferred.
• At least one year of lead generation, sales, and/or call centre experience is preferred.
• Outbound calling experience preferred.
• Strong verbal and written communication experience with active listening skills preferred.
• Basic computer knowledge and the ability to learn in-house computer programs are essential.
• Ability to be assertive and persuasive without being aggressive.
• Self-reliant and reliable.