Field Service Engineer

About OneTrack:
OneTrack is an industry-leading Warehouse Intelligence Platform powered by Computer Vision sensors and Deep Learning software. All across North America, our customers rely on our solution to manage safety, productivity, quality, maintenance, and coaching in their warehouses every day. We are going to track 30% of the U.S. economy’s goods moving through warehouses over the next 10 years.

OneTrack is not a typical startup, and it’s not for everyone either. We think in decades, not VC-fund cycles. We are not a moonshot for a future that only exists in the Twitter-verse. We are a real business that delivers value to an industry that needs us right now.

Every day, every single member of our team is laser-focused on growing the value of our solution. With our scalable computer vision platform, we are expanding into new markets, industries, and use cases. We are doing this on our terms and timelines - and we're off to a big start!

About this position:
To serve the needs of our growing customer base we are looking to grow our Field Services team with highly motivated and resourceful Field Service Engineers. If you have strong experience working in field services, are interested in cutting-edge AI technology, and have a proven track record of providing exceptional service that focuses on customer satisfaction, this might be a great fit for you!

Location:
Chicago, IL + Travel

Job Description:
Reporting to the Director of Field Services, the Field Service Engineer will be responsible for meeting the daily installation, service, and maintenance needs of OneTrack sensors at our customer’s locations. They will establish and maintain proper business relationships with customers and OneTrack team members to achieve our targets. Travel 50%+ with overnights required.

Essential Job Responsibilities:

• Installation, maintenance, troubleshooting, and repair of OneTrack sensor devices at our customers’ warehouses.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs, internal service, and expense reports in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up
• Other duties as assigned.

Qualifications & Requirements:
The following qualifications are the minimum requirements necessary to successfully perform this role. However, any equivalent combination of experience, education and training, which provides the necessary knowledge, skills and abilities, would be acceptable.

• 1+ years of field based experience is required.
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
• Experience interfacing with both internal team members and external customers as part of a solution-based service process.
• Valid driver’s license and good driving record.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience working with wiring schematics, basic understanding of electronics (voltage, current, power, fuses, etc.).
• Excellent hands-on skills (crimping wires, using basic tools like drills and wrenches).
• Proficient level of computer skills including Google Workspace/MS Office suites.
• Bachelor’s degree is a plus but not required. An Associates Degree and/or an equivalent level of experience is acceptable. Let us know what you have achieved!

Benefits:
Vision, dental, health insurance
PTO days