Customer Success Executive

About recruitSG

recruitSG is a leading HR & Recruitment consulting firm that helps enterprises accelerate their business growth and build their talent strategy. We help companies in Singapore develop talent strategy, setup recruitment processes, Automate & Optimise (A&O) recruitment, and more.

We are currently looking for a Customer Success Executive to support the team in driving the company’s next stage of growth.

Here’s what you can expect to work on:

• Onboard new clients to help them understand the end-to-end consultancy process, and ensure they’re getting the most out of the relationship
• Liaise with clients to follow-up with necessary documents or procedures
• Stay on top of different deadlines, to ensure the necessary procedures at different points of the consultancy process is completed before the deadline
• Be the go-to person for clients when support is needed, and ensure client queries or issues are resolved promptly and effectively
• Work closely with the Sales team to ensure satisfaction of each client
• Proactively look at current processes and try to improve them based on customer feedback and internal knowledge of the systems

What we’re looking for:

• Exceptional interpersonal skills, to effectively communicate and interface with clients
• Strong attention to detail: You catch mistakes that others miss
• Strong organisational skills: You are able to manage different client accounts and deadlines
• Competent use of Microsoft Excel, Word and PowerPoint