Client Support Specialist

Solve problems and be a hero every day by joining our team as a Client Support Specialist. Our objectives here are different from most - we want you to spend time getting to know our clients, paying attention to details, and making sure clients are profitable and happy. You will provide training, support, and good old-fashioned customer service to our auto and motorcycle dealership clients via phone, email, and live/video chat. This is NOT a call center environment; we work with our clients transparently and as partners to grow and solve problems. You are the key to that relationship, and will be a central point of contact for our dealers and the face of our organization.

Responsibilities:

Implement new client accounts into the SimplePart system.
Answer phone calls regarding dealer questions about account setup and more.
Track, monitor, and follow-up on inquiries or requests to ensure client satisfaction.
Collaborate with other in-house teams to ensure support requests are completed.
Work with others on your team to create comprehensive training material for new clients.
Check in on clients and maintain a constant channel of communication to ensure dealership success.
Ensure all issues are documented and resolved with a strong sense of urgency.
Qualifications:

Comfort communicating with dealership personnel at all levels
Excellent analytical and problem-solving skills
Knowledgable or passionate about automotive and/or powersports
A comfortable, friendly and relaxed phone manner with clients
Ability to communicate with clients who have varying degrees of technical expertise
Minimum 50wpm
Advanced knowledge of Microsoft Suite
Qualities of an ideal candidate:

A strong interest to be curious and learn new things
Account management experience
Customer service background, or a degree in a related field
Equivalent industry experience
Strong consideration for fluency in French and/or Spanish
Comfortable with basic technical troubleshooting
Ability to multitask
Self-motivated
This is a fun, fast-paced, close-knit environment with plenty of room to grow and be creative. We are an established, solidly profitable company with a start-up working environment and a brilliant team. We offer full-time W2 positions with company-paid health/dental/vision/life benefits, FSA, matching 401(k), paid vacation, dog-friendly office, relaxed dress code, eclectic company culture, and a great office location in Downtown Atlanta.

SimplePart is a comprehensive e-commerce solution for automotive manufacturers and dealers interested in engaging the online auto parts consumer. Our dynamic suite of platforms and marketing services are proven to facilitate buyer engagement throughout every step of the purchase process and stage of vehicle ownership. Through constant innovation, SimplePart helps connect drivers with the best parts for their vehicles, one site at a time.

We are a nerdy and data-driven group, using design hand-in-hand with science to stand out in a dynamic retail market. Our portfolio of 1700+ national and dealer websites serves a worldwide user base of more than 3,700,000 unique monthly website visitors and delivers more than 12,000,000 daily page-views.

In your application, please be sure to include a cover letter that gives us an idea of your personality, who you are and what you're all about.

Candidates must be authorized to work in the U.S. without sponsorship. No recruiters, please.