Sr. UX Program Manager

Want to build the future of music and audio entertainment?

Imagine being part of an agile team, where your ideas have the potential to reach millions. Envision working within a startup atmosphere, while being able to leverage the resources of a Fortune-500 company. Picture working on bleeding-edge consumer-facing products, where every team member is a critical voice in the decision-making process. Welcome to Amazon Music’s New Projects team.

Our team builds new experiences for Amazon Music listeners. We help our customers discover up-and-coming creators, while also having access to their favorite music and podcasts. We build systems that are distributed around the world, spanning our music apps, web player, and voice-forward experiences on mobile and Amazon Echo devices, powered by Alexa. Amazon Music products support our mission of delivering audio entertainment in new and exciting ways that listeners love.

Amazon Music’s New Projects team is looking for founding team members across a variety of functions, including software engineering/development, product, marketing, design, and more. Come make history, as we launch new projects for millions of listeners.

We are seeking a talented, passionate Senior Program Manager to own the UX Design and Research Program for Amazon Music’s New Projects Product Design team. You will work with cross-functionally to manage timelines, deliverables and priorities for our Designers, and to help manage research timelines, priorities and deliverables for our Researchers. You have expertise in product, engineering, and design-focused project management. You delight in streamlining and optimizing communications, organization, and collaboration across teams. You are able to visualize all the puzzle pieces that fit together to create larger programs. You possess excellent communication, organization and collaboration skills, and have a persistent, confident, and positive attitude that encourages others to complete tasks, do their best, and work together well.

Key job responsibilities

• Drive on-time, satisfactory delivery of design team work by tracking other teams’ calendars, timelines, and team backlogs; removing obstacles to delivery; assisting with tactical issues and triaging bugs; scheduling reviews with stakeholders and leadership; and communicating product/team status.
• Manage research operations for the design team, tracking research status, triaging requests, managing budgets and/or vendor.

Basic qualifications

• An available online portfolio
• 6+ years of design experience
• 2+ years of experience in design program management, design production, or design operations
• 2+ years of experience driving user-centered or design thinking design process

Preferred qualifications

• Experience with streaming (audio or video) is a plus
• Experience driving the scaling of product design for both creative quality and product effectiveness/engagement
• Experience managing research operations of a design team, with a clear understanding of research project workflows
• Excellent project management, communication and organizational skills.
• Strong verbal and written communication skills
• Passion for music and/or entertainment

​​Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.