Technical Support Representative

*** Please read note about benefits before applying.

*** We are not offering sponsorship at this time (for those requiring government sponsorship for employment).

*** Only candidates currently authorized to work in the United States will be considered for this position; employment will not be offered or considered for candidates that have not yet received official confirmation of work authorization.

Must be able to deal with rapidly shifting priorities and be willing to wear many hats.

Responsibilities:

Provide professional phone support and ensure calls are handled appropriately

Respond to support email inquiries directly or as delegated, and follow up to ensure complete resolution in a timely manner

Answer customer questions and provide assistance based on each customer's needs and requests

Provide technical support to clients as needed on iOS, Android, and PC/browser-based platforms

Assist with other administrative duties as assigned.

The ideal candidate will meet the following requirements:

Minimum of 2 years’ experience in administrative/client support

Extremely detail oriented

Self-motivated (work well under minimal supervision)

Able to quickly adapt to new technologies and complex situations

Excellent computer skills (Multiple web browsers, Outlook, DropBox, Google web apps such as GoogleDrive, MS Word, Excel) – there will be a brief technical screening component as part of the interview process

Familiar with Android and iOS mobile platforms

Comfortable with diverse responsibilities and multi-tasking

Excels at operating in a fast paced, community environment

Open to direction, plus a collaborative work style and commitment to get the job done

Hours: 9:00 am to 5:30 pm M-F

To Apply: Please send your cover letter and resume to the email address generated through this posting. Inquiries without both of these items will not be reviewed and/or responded to.

Benefits:

Health Insurance
Medical FSA account
PTO and sick/vacation leave
Additional corporate holidays
Flex-time
Employee shares