Customer Success Manager

Are you a problem solver with a passion for technology? Do you find your energy from engaging with people to find solutions together? You want to make a difference, and make bold decisions but have the support of an entire team? Then this is the place and position for you!

What you will do:

• Work with leading international enterprise clients, serving as strategic advisors in exciting projects using artificial intelligence at scale.
• Plan, structure, and oversee global projects, and ensure the that effective deployment of our AI solution is aligned with our clients’ business goals (Automotive, Pharma, IT/Telecom).
• Take ownership of client relationships, from project initiation to rapid implementation across teams across the globe, establishing best practices and use cases as industry benchmarks.
• Proactively address client issues, facilitating solutions to drive the rapid achievement of their business goals and success.
• Collaborate with cross-functional teams to implement customer-centric changes.
• Utilize customer data analysis to identify trends and provide insights for informed decision-making within the organization.

Who you are:

• 3 + years of proven track record managing clients, as project lead in Management Consulting, Business Development, or a similar client-facing role,
• You are experienced with SaaS products or enterprise software,
• You are fluent in German (Mandatory) and in English,
• You are happy to go the extra mile and always see the bigger picture for your clients,
• You have a passion for technology and customers.

What we offer:

• All the typical benefits: Hardware of your choice, flexible hours, remote work, team events, access to top-tier investors and clients, and a beautiful office in the city center of Munich.
• As we expect new hires to be coachable and still willing to get better, the same applies to us. We are not perfect and you will have a big impact in getting there as a team step by step.
• The rare combination of global large enterprise GTM and start-up culture.
• Our company growth goes hand in hand with new responsibilities (e.g. management, entering new markets, etc).
• Market salary and employee stock options potential offer after probationary period.