Operations Associate

Valley Drapery and Upholstery is looking for an analytical full-time Operations Associate! This person will need to be located in Los Angeles, CA and comfortable coming into the factory in North HIlls daily. Since we are a small and growing family business, this role is multi-faceted. This position will be responsible for managing the front office at our North Hills Los Angeles offices, and will be the connection between our sales/front office and our production team - coordinating scheduling, order fulfillment, and accounts receivable/payable. In addition, this role will work with the executive leadership on operational projects.

Every day will look different, whether it’s implementing a new production ERP or working with our front office to handle sensitive customer service issues. A sample day could look like this: 730am arrive at our office in Los Angeles; 9-9:30am process money in and bills; 9:30-10 coordinate with office manager about installation issues and customer feedback; 10-12 prepare weekly sales report with our online reporting tool; 12:-12:30pm lunch; 12:30-2:30 pm update Zoho CRM with latest production schedule; 2:30-4 work on researching a new billing platform; 4-4:30pm go over billing issues with CFO.

This position is foundational to our business and the role is vital to fulfilling our mission of offering the highest quality design services.

Benefits

Full-time position
Flexible vacation policy
Custom Drapery and Upholstery at discount
$500 toward professional development

Responsibilities

Support sales team in ordering samples, coordinating orders, and scheduling
Oversee bookkeeping practices to ensure customers are billed correctly, and vendors paid appropriately. We use Zoho Books which is very similar to Quickbooks.
Analytical problem solving ability to own difficult customer problems that arise daily
General office organization and maintenance; order supplies needed for both the office and fulfillment
Human resources administrative and hiring tasks, such as recruiting, employee benefit management, and employee engagement
Provide administrative and project-based operational support to Executive Leadership
Other general tasks and special projects that arise (flexibility needed)

Qualifications

1-3 years manufacturing, operations, or accounting experience
Proficient in Google Drive, Zoho CRM (or similar), Zoho Books (or similar)
Strong manager, detail-oriented, analytical, and organized
BA/BS preferred