NOURISH’D OPERATIONS MANAGER

Nourish’d
To Have Real & Positive Impact on the Health of Humans. In a line, that’s who we are and what we do. Predominantly through the delivery of fresh, healthy, pre-prepared meals, straight to the doors of thousands of Australians across the country. We believe that health looks like a hundred different things - from sleep, to hygiene, to the mind and body and everything in between - and we start with the foundation. Good nutrition.

Nourish’d is also proud to be a registered NDIS service provider, and registered HomeCare provider, meaning we serve chef-prepared meals to those most vulnerable in our country to malnutrition and poor mental health - people living with disabilities and/or over the age of 70.

Every week we positively impact thousands of lives. We have a big vision, a huge value centered heart, and a commitment to success.

Nourish’d Values
We Are Humans Before We Are Numbers
Start with Kindness
Think Without Limitations
No BS
Imperfect Action
Real Impact.

Our values are our core - so if these don’t sit with you, you’re still a rad human, you’re just not the rad human for us.

If they speak to you, keep reading…..

Core Purpose
As part of the key Leadership Team, you will execute the strategic plan for Nourish’d to ensure growth and development of the business, brand, and vision is achieved.
Ensure each business activity builds on fulfilling our purpose, delivering on brand promises, and developing a culture where people thrive allowing us all to grow alongside the reputation and success of the business.​
Develop capability, processes, systems and structure to improve predictability, efficiency and enable great outcomes across all areas of the business​.
Provide data-driven insights to the CEO to drive business decisions and implement actions to pivot and respond as necessary.
Ensure all practices, policies and processes are aligned to federal, state and industry regulatory, legislative and contractual requirements applicable.
Wingman to the CEO to bring the vision and values of the company to life in strategic and tangible ways.

Experience
Development of operational and performance processes and systems to improve key business metrics.
Experience in driving a values-based organisation through culture, performance, and efficiencies, to allow the team to do their best work.
Driving data-based insights to positively impact the efficiency and effectiveness of the operational business.
Development and management of an efficient and customer-driven tech stack.
Creating success and growth in a scale-up environment, specifically with the implementation of efficiency driving processes and procedures.
Direct line management of at least one other person.
Previous experience in an online, customer-focused e-commerce environment is preferred.

Competencies
Alignment with Nourish'd core values are a must. If these values aren’t for you, that’s totally cool, this just isn’t the place for you.
Creatively solution focused.
Product and service innovation.
Prediction and data-driven analytics.
Development of team performance framework.

Attributes
Human focused.
A doer - this is not the job for the strategiser. It’s the job for the make-it-happener.
Above all, comes from a place of kindness.
Embraces and drives change.
Flexible. Let’s say that again for the people in the back - Flexible.
Willing to get in the trenches - this is an all-hands in to get it done kind of environment.
Can deal with a company that employs a culture of radical candor - meaning you can’t hide. You will be seen - the good, the bad, and the ugly. We are always respectful, but we challenge each other to always get to the best possible result. If you can put your ego aside to always do the best thing to achieve the vision, you’re in the right place.

Why Nourish'd

Apart from making a huge impact on the world, Nourish'd has just a few other reasons you might want to work with us:
26 days of extra leave per year. You read that right. This role works a 9 day fortnight, with full-time pay!
Mental health is a huge priority for us - from our meditation room to our compulsory gratitude journals, and access to mental health resources.
Nourish'd is fast-paced, high growth, and everyone has the opportunity to contribute to the strategic direction of the team.
Our team culture is the highest priority of the CEO, it’s constantly evolving in the best ways.
A weekly restock of delicious Nourish'd meals in the office fridge.