Senior Information Technology Advisor

Position location: Boston, MA

We are seeking an IT professional with an entrepreneurial spirit to be the Senior Informational Technology Advisor, working out of our 40 Guest Street location in Brighton, MA.

You will work on the IT team to provide PC/Server hardware support and expertise directly to the SmartLabs IT team, end users and with critical internal IT functions. Your responsibilities will include verification of system jobs and processes, administrative tasks, and assisting team members in a timely manner. You will need to be a knowledgeable and experienced technician that is responsible for all aspects of team member’s technology and requests.

You must be highly self-motivated, always professional, and able to prioritize your workload in a fast-paced, high-growth environment. Things change fast and frequently here, so we need someone at the top of their game who can shift gears, change directions, and keep going at pace. You have to be a smart, strategic thinker and a tactical executer. Communication skills and excellent engagement all come into play here and you will use them every day. This position is perfect for an IT professional interested in accelerating the pace of innovation by using agility and iteration to take risks and re-examine processes.

In this role, you will help with:

• PC/Server hardware troubleshooting, maintenance and repair
• Windows desktop and server software installation and configuration
• Respond to team member’s calls and emails promptly
• Organize, monitor and track multiple activities, projects or requests at once
• Build and install PCs, phone systems, wireless networks and other devices related to desktop infrastructure
• Maintain installed PCs, laptop networks, phone systems and devices with routine maintenance
• Identify, log and resolve technical problems with software applications or network systems
• Identify potential changes and system improvements to present to team leaders for consideration and implementation
• Maintain request database with up to ate solutions and clear record of activities
• Explain and document technical issues in a clear and concise way to members
• Use a combination of your systems and desktop experience to act as a mentor to IT Associates

Professional qualifications include:
• You have a track record of success and experience in a rapidly-scaling venture or private-equity backed organization, Biotechnology industry preferred.
• Associates or Bachelor’s degree in Information Technology, Computer Science, Technology or Engineering.

• Strong computer and technology skills with proficiency in collaborative tools.
• Excellent customer service in face to face, telephone or electronic interaction with team members
• Good understanding of computer support and troubleshooting.
• Ability to learn new tools and applications when and where needed.

If you’re a flexible powerhouse, this is an excellent opportunity to join a company that’s growing fast and making a difference. You must be:
• Highly organized, with excellent judgment as well as strong project management and problem-solving skills.
• You love modelling and enjoy the analysis that pulls a story forward from data.
• You have a strong bias-to-action, are ultra-proactive, self-motivated, and passionate about your work with the brass-tacks pragmatism to know when to say when.
• You’re comfortable with an ever evolving environment. Welcome mistakes and greet adversity as something to further develop your resilience.
• You’re honest and trustworthy; a respected member of the organization who leads by example, and who people enjoy working with. You inspire.
• You are friendly and professional in demeanor, with exceptional interpersonal skills and a great sense of humor.
• You’re able to thrive in a dynamic work environment where policies and procedures are still taking shape.

About SmartLabs:

We accelerate scientific discovery by providing a fast-access, highly configurable turnkey laboratory environment that allows research scientists to focus on discovery from day one.
Benefits you can expect as a Team Member:
• Amazing Paid Time Off and Paid sick time!
• SmartLabs will cover all your monthly premium costs for Medical, Dental and Vision insurances for you and your family.
• SmartLabs will pay for your life insurance.
• SmartLabs will also provide you with a Health Reimbursement Account of up to $6,750 per year for your family and your health expenses.
• SmartLabs provides its employees with a 401k platform where you will be able to transfer any funds you have or start saving for your retirement.
• Paid Parental leave up to 16 weeks over the first 24 weeks of a newborn baby or an adopted child.
• Snacks, Thursdays Happy Hours, Bio-Tech Tuesdays and many other fun activities!!

SmartLabs provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.